Recent Posts

Flood Damage from a storm

1/7/2022 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States. Whether your home or business is near a coastline, along city streets, in the mountains, near a river or even in the desert-there is always potential for flood damage. reports, in the last five years, all 50 states have experienced floods or flash floods.

According to the American Red Cross (ARC), floods cause more damage in the U.S. every year than any other weather-related disaster. The ARC offers the following flood safety tips.

  • Stay away from floodwaters. If you come up on a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off of your feet.
  • If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
  • Keep children out of the water. They are curious and often lack judgment about running water or contaminated water.

If a flood does strike your home or business, contact SERVPRO of Portsmouth. Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task. SERVPRO of Portsmouth is prepared to handle any size disaster. When fire and water take control of your life, SERVPRO of Portsmouth will help you take it back. 

Water Damage and Mold

11/30/2021 (Permalink)

Due to floods throughout the United States, much of the nation has experienced violent weather and literally millions of people have had a deluge (rain or flood) hit their community! These storms have resulted in water damage impacting hundreds of thousands of homes. If that water damage is not dealt very quickly and professionally, the inevitable result will be mold.

Molds are a very large group of fungi. Mold spores are found everywhere throughout the world. However, when molds are found indoors, they can damage or destroy the home. Mold can cause health effects. People at high risk in these environments are these individuals: the very young or the very old, persons with pre-existing respiratory ailments such as asthma or lung disease, persons who are already ill or are treating a chronic illness, etc.

Mold needs only three things to grow: (1) an organic food source such as wood, paper, fabric, leather, wool, etc., (even dirt on inorganic materials has enough organic material to support mold growth); (2) an agreeable temperature range between 68º and 86º F, which is typical of most occupied buildings; and (3) sufficient moisture that can come from a plumbing leak, water damage from a storm (or even high humidity). In most homes, the conditions are nearly ideal for mold to grow – there is only one required item that is missing – water. If you now add water from a storm, or other source, and you do not deal with the water quickly and correctly, then mold WILL grow. Do not let your family take this risk.

Following any water damage event, the very best way to ensure that mold will not begin to grow is to contact a restoration professional to remediate the loss, or even to do an inspection to confirm that there are no lingering problems in the home.

If, despite all your best efforts, you suspect that there is mold in your home, it is important to know what to do. In many cases, the very first indication that mold is growing somewhere in the home is odor; truly, your nose knows! The distinctive “musty/ moldy odor” is the result of Microbial Volatile Organic Compounds. These are gases that are released into the air whenever mold is growing and digesting food sources. When you notice the “moldy” smell, then, somewhere, mold is growing. A very little mold can give off a lot of odor. It is important to find the mold and to properly remediate the problem, and to be sure the underlying water problem is resolved/ fixed. Again, a restoration professional is a great resource to assist in the evaluation and the remedy. Mold should not be ignored. Department of Health officials state that, “Many, if not most, molds can produce potentially harmful substances, whether it’s allergens, mycotoxins, or other compounds. Hence, all indoor mold growth should be removed promptly, no matter what type(s) of mold is present or whether it can produce toxins.”

Often, people will attempt to remove small amounts of mold themselves. A common example is when mold, often called “mildew”, can grow on the grout of bathroom tile. Commercial cleaners designed for mold and mildew removal are usually successful in such cases. Obviously, the user should follow label directions, wear gloves and eye protection, and ensure there is adequate ventilation to avoid the buildup of unpleasant vapors. It is important to remember that such cleaners consist mostly of water (90% or more), and that moisture is the leading cause of mold growth. It is therefore essential to thoroughly dry the area after cleaning. Even a small fan can provide huge assistance in helping to dry materials. If it is left moist, the mold/mildew will usually reappear in a very short time.

If a significant amount of mold is present, or if you are simply not comfortable in dealing with the overall situation, then a professional remediation company, such as SERVPRO of Portsmouth, should be contacted to assist with evaluation and remediation. Such a company may establish a containment area around the materials to prevent the spread of mold and spores to other unaffected parts of the building. Their employees will also wear necessary Personal Protective Equipment such as gloves, impermeable coveralls, face shields, respirators, etc. Care should be taken to make sure the remediation is done properly, by a professional. Otherwise, it may be of little or no benefit and could possibly make the situation worse by spreading the contamination. Whenever appropriate, they may also seek input from other specialized professionals, such as an indoor hygienist. And, finally, it is essential that the underlying water problem that allowed the mold to grow in the first place, is fixed. If that is not done, then mold will almost certainly reappear.

When dealing with damage from mold, you should call your local SERVPRO of Portsmouth Office. We will help with mold assessment and remediation with our state-of-the-art tools.

Storm Damage

11/30/2021 (Permalink)

When severe storms strike, they can do some serious damage, creating leaky roofs and break that can lead to water damage in your home. When this happens, you need to work quickly to prevent further damage. That means you need to assess the damage as soon as possible and make a report to your insurance company.

But there are some things you should know about storm damage before you begin the process.

Don’t Assume There’s No Damage

Not all storm damage is immediately noticeable. This is frequently the case in hailstorms where you might assume the hailstones were too small to create any damage. The truth is, hail can weaken your roof even if you don’t see any missing or damaged shingles.

Contact a Restoration Company

If you have damage to your home, contact a SERVPRO of Portsmouth to help repair structure and contents damage. These professionals know how to handle storm damage to prevent further problems in the future. If you need restoration services, be sure to document your damaged items with photos for the insurance company. You have a right to decide which restoration company you will use to repair the storm damage to your home but choose wisely since you may be working with them for a while. Here are a few things to keep in mind:

  • Most reputable restoration companies belong to the Better Business Bureau and one or more trade organizations.
  • Visit their website, check reviews and their social media pages to see what customers are saying about the company. 
  • When the restoration company arrives, they should inspect all areas of suspected damage and document as much as possible. Ask for an estimate of the job before you authorize them to begin work.

Document Everything

Take photos of any visible damage with your phone if you can. If you are using a digital camera, make sure the time stamp on the photo appears in the metadata. This will verify the time you shot the photo and document it for insurance purposes.

Create a folder and save all receipts, note any contact between you and the insurance company, including names of people you talked to and the dates and times of each call. If you correspond via email, save a copy for your records.

Notify the Insurance Company

Call your insurance company ASAP and give them details of the day and time of the storm as well as the suspected damage. They will let you know what the next steps are and let you know what needs to be done to move forward. You can let them know which restoration company you have chosen, and they will work with them to get the process started.

Repairs post Storm Damage with SERVPRO of Portsmouth

11/30/2021 (Permalink)

Building contractors can ensure structural repair begins as soon as possible after a flood. 

Flooding can be an inevitable situation for many Portsmouth homes and businesses, specifically because of winter conditions. Once water exists inside your home, it can be a devastating force that reaches vital areas like supports and subflooring to make repairs and reconstruction inevitable to restore the impact flooding has on the house thoroughly.

Repairing a Flood-Damaged Portsmouth Home

With a team of licensed contractors and a division of restoration technicians, we can offer a broad spectrum of action for flood damage in Portsmouth homes. Repairs are often among the most critical activities that we can begin as a restoration unit. Exposure to natural flooding can often come with the threat of contamination and bacteria. Controlled demolition is an effective solution to manage what materials have been impacted by potentially compromised water. Other repairs include:

  • Board-up
  • Tarping
  • Utility repairs

Flooding can devastate homes, but our SERVPRO of Portsmouth team can make it “Like it never even happened,” when you call 757-397-3770.

Water Damage Restoration: Water Damage Cleanup

11/26/2021 (Permalink)

Water Damage Restoration: Water Damage Cleanup

Natural disasters, burst sewer lines, and leaking pipes can leave a home severely water-damaged, which is why every homeowner should know a few water damage restoration tips. Water damage can cause toxic mold growth in your home, some body irritation such as leading to nose, lung, and throat irritation. For people with asthma, mold can cause severe and long-lasting complications.

Time is of the essence once your home is water-damaged ?— the sooner you act on the problem, the better chances you’ll have at controlling it. Acting immediately will also prevent the problem from worsening.

The moment you notice signs of water damage in your home, follow these tips ASAP and call a Restoration company such as SERVPRO of Portsmouth:

  1. Disconnecting Outlets

Water and electricity are a deadly combination, so make sure to disconnect all outlets the moment you discover water damage in your home. Your restoration process should start with this step, even if you may not see the severity of the damage.

Immediately going into the water-damaged area in your home without disconnecting the outlets can cause electrical shocks and explosions. Therefore, always prioritize your safety when repairing water damage at home to prevent injuries and accidents.

  1. Water Dry Out

As part of your water damage repair, always dry the water out to prevent the water damage from worsening. Leaving standing water for long periods can attract germs and bacteria and weaken the structure of your home.

There are several ways to eliminate moisture from water-damaged areas. You can use fans or large-capacity dehumidifiers to circulate the air indoors. Don’t forget to dry out your carpets and other surrounding materials as well.

  1. Remove Any Damaged Materials

Often, water damage will not only affect the condition of your home, but also the longevity of the valuables inside it. For instance, if your basement is water-damaged, expect that the carpets and pieces of furniture in the area are also damaged.

When fixing water damage at home, take the time to remove any affected materials. Porous materials, like carpet and insulation, will likely absorb a great amount of water, and keeping them indoors will only encourage the growth of mold and mildew.

Another important thing to focus on is the condition of your ceiling and floor materials. If you notice any damaged cement, wood, or drywall, repair or replace them immediately. This will improve the structural integrity of your home and prevent the spread of moisture.

  1. Sanitize or Sterilize Remaining Areas

Even if your garage was the only water-damaged area in your house, you can’t be too sure that other spaces in your home are safe and unaffected. Remember, a moist environment is all it takes for germs and bacteria to thrive and spread diseases.

Regardless of how minor you think the water damage is at home, prioritize disinfecting all areas. Ideally, you should start sanitizing your property once you remove everything that was compromised. Spray and wipe down all surfaces using Antimicrobial, so mold spores don’t grow and multiply or call SERVPRO of Portsmouth at 757-397-3770

Call SERVPRO Of Portsmouth for your Water Damage Restoration Company!

11/26/2021 (Permalink)

As a homeowner, there’s only so much you can do to fix water damage at home. Often, DIY water damage repair hacks aren’t enough to get the job done. This is especially true if you don’t have the experience or tools to fix extensive water damage at home.

If you tried countless DIY water damage cleanup tips to no avail, type in “water damage cleanup near me” in your browser and hire professionals instead. If you live in Portsmouth VA , we are an experienced SERVPRO Of Portsmouth water damage restoration company that can fix any water damage in your home in no time.

We at The Best Restoration pride ourselves on being the best emergency restoration services provider. We have the experience and equipment to fix water-damaged properties, no matter the scale of the problem, so call us today at (757) 397-3770!

Commercial Cleaning

11/23/2021 (Permalink)

In the light of the recent outbreak, several businesses have been forced to close their doors. Yet because of the nature of our jobs, we're still available, we're still on call, we're still here to support.
SERVPRO of Portsmouth has a range of programs to support all kinds of companies in their time of need to propel them back to their feet when it's time to re-open their business.

We are now providing Viral Cleaning, also known as Proactive Cleaning, to make sure that your location is up to code and clean in the event of a viral outbreak in your home. Through using Electrostatic Fogging, we can offer less costly per square foot operation, more extensive coverage, and provide certified evidence that your facility has been cleaned by a qualified IICRC accredited company as opposed to conventional disinfectant and sanitation services. In fact, the drug we use is free of allergens and so healthy that it has been certified for human consumption.

If you are interested in this service, please call us using the button below or, if you are so inclined, call us at 757-397-3770. We're here to help, we're here to continue to stay moving in the right direction and to make it "Like it never even happened."

SERVPRO Features Fire and Smoke Removal Techniques to Ensure Best Results in Your Portsmouth Home!

11/22/2021 (Permalink)

Safety and results are two things every Portsmouth property owner wants when hiring a team to manage fire and smoke damage restoration and cleanup. DIY methods and untrained cleaning crews can worsen the damage, leading to higher costs and unsalvageable contents and materials. Our highly skilled IICRC-certified team at SERVPRO handles each house fire cleanup job using proven methods to get the results you deserve.

Fire and smoke removal in Portsmouth can be complex, which is why there is a need for a multi-faceted approach. SERVPRO assesses the damage carefully to pinpoint areas where soot settled, and we never leave any moisture behind. These are some of the steps that our crew will take once we arrive on the scene:

  • Water removal –Fire damaged homes often have standing water or excessive moisture left from firefighting efforts. This water removal includes containment and disposal of any contaminated fluids.
  • Debris removal –We perform a complete evaluation of all residue and debris requiring removal. Everything gets disposed of safely according to local guidelines.
  • Odor removal –Our team implements industry best practices for cleaning, deodorization, and sanitization to ensure no foul odors linger. These practices include matching odors and soot residues with the right products and methods. 

What About Controlled Demolition?

In areas where replacement is necessary, we make sure reconstruction takes place so that your interior is left “Like it never even happened.” Some actions may include new drywall, flooring, baseboards, or sealants on walls or your HVAC system to suppress odors.

SERVPRO of Portsmouth is available around the clock for rapid fire and smoke removal services. Call us at 757-397-3770.

When you are dealing with water damage in your home or business, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

SERVPRO® understands that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO® has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to expect when you call SERVPRO

11/22/2021 (Permalink)

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO® professionals may be needed.

Our SERVPRO® Representative will ask several questions, such as:

  • Your name and contact information
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • Is there standing water?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • Your insurance information (if applicable)


SERVPRO® specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility in Gallatin, TN to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Frozen pipes in your home or business

11/22/2021 (Permalink)

Winter is almost here and frozen pipes can put a damper on your business. When the water in water pipes freezes it expands, putting pressure on the pipes, causing them to break. SERVPRO® of Portsmouth responds to commercial water damage emergencies often in the Portsmouth area, and we offer these tips from the American Red Cross to prevent frozen pipes:

  • Keep garage doors closed if there are water supply lines in the garage.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on, set to a temperature no lower than 55° F.

Call Us Today!

SERVPRO® of Portsmouth is Here to Help ® Portsmouth business owners with commercial water damage emergencies 24-hours a day. Call us at 757-397-3770.