Recent Posts

Water Damage Categories

10/4/2019 (Permalink)

Water damage can cause stress in the home or workplace. Whether your water loss is large or small, it is crucial to remediate the situation quickly to prevent any further issues. Water is classified into 3 categories, and it’s important to be able to distinguish the differences among them.

The first category is “Clean Water.” Clean water is the least contaminated, and comes from a clean source, like a leaky faucet or water line. It can turn into a category 2 or 3 if left untreated and exposed to factors such as temperature and other contaminants.

The second category is “Gray Water.” Gray water is contaminated and can come from a dishwasher or washing machine overflow. It is important to remediate gray water as quickly as possible, as it may contain bacteria. And if left untreated, it can turn into a category 3- “Black Water.”

Black water is severely contaminated. Having contact with black water can cause serious illness, and in some cases even death. Examples of black water include flooding from waterways, and standing water. Black water may contain chemicals, microbes and sewage. Avoid any contact with black water.

At SERVPRO of Norfolk/Portsmouth, we provide free estimates for every type of water damage. We want our customers to have peace of mind knowing they will be taken care of by our certified professionals. Our state of the art equipment will have your home or business dry, clean and back to normalcy in a timely and professional manner. If you have any concerns related to a water damage, or to schedule a free estimate, please call us today at 757-397-3770.

When Storms hit the Hampton Roads Region

10/4/2019 (Permalink)

SERVPRO ofNorfolk/Portsmouth specializes in storm and flood damage restoration.  Our crews are highly trained, and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit the Hampton Roads Region we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today at 757-397-3770

National Preparedness Month 2019

9/16/2019 (Permalink)

September is recognized nationwide as National Preparedness Month, as well as the month with the most hurricane activity. This year’s theme is “Prepared, Not Scared,” urging people to be safe and ready in the event of a disaster.

Common disasters we face in Hampton Roads include Hurricanes, Nor’easters, Flooding, Tornadoes, Thunderstorms & Winter Weather. No one can predict when a disaster will strike so it is important to always be prepared.

Consider the following when putting together your emergency plan:

  • How does my family/workplace get alerts and warnings?
  • How will my family/workplace get to a safe location during an emergency?
  • How will my family/workplace get in touch if cell phone, landline, or internet is out of service?
  • How will I let loved ones know I’m safe?
  • Do we have an evacuation plan?
  • Do we have an Emergency Preparedness kit pack?

Basic disaster supplies you should have in your kit include batteries, flashlights, first aid supplies, cash, copies of your identification/documentation, maps, tool kit, back up cell phone batteries & chargers. Be sure to have enough water (one gallon per person, per day) and non-perishable foods to last each person at least 3 days. Include extra blankets, clothes & shoes. And activities for the family in the event of a power outage such as coloring books, boardgames, and crossword puzzles. Don’t forget pens and pencils.

Additional supplies for your disaster kit should include prescription & non-prescription medications, feminine hygiene products, deodorant, toothbrush, dental floss & toothpaste. Don’t forget soap, shampoo & paper products (toilet paper, paper towels, plates & utensils). If you wear contacts, pack extra lenses & contact solution. It is also a good idea to keep a fire extinguisher on hand.

It is important to keep a kit not only in your home, but also at work & in your vehicle (in case you get stranded). Don’t forget to pack extra food & water for your furry friends, and diapers and formula for your infants.

For additional tips on how to stay prepared, visit FEMA’s website at

If you experience water or fire damage, call SERVPRO of Norfolk/Portsmouth at 757-397-3770. We’re on call 24/7 and happy to help our customers get back to their homes & businesses as quickly as possible, making them feel “Like it never even happened.”

Updated 2019 Hurricane Predictions

7/11/2019 (Permalink)

Researchers are expecting a normal to average hurricane season this year. Recent projections from this week predict between 9 and 15 named storms could occur in 2019. 4 to 8 of these have the potential to become hurricanes, and 2 to 4 as major hurricanes- between Category 3 and 5.

Subtropical Storm Andrea was the first named storm of the year and formed on May 20th, 2019 before the official start of Hurricane Season (June 1st). Andrea fizzled out the next day and was reduced to a subtropical depression. This is the 5th year in a row that a named storm has been declared prior to hurricane season.

You can keep track of this year’s latest hurricane activity on the National Hurricane Center’s website:

If you are affected by water or storm damage this hurricane season, call SERVPRO of Portsmouth at 757-397-3770. We will work hard to get you and your family back in your home or business and make it feel “Like it never even happened.”

Water Damage from a Fire

7/8/2019 (Permalink)

If you have ever experienced a fire at your home or business, you understand the devastation involved. And to make matters worse, with a fire often comes water damage. The main causes being sprinkler heads busting and extensive use of fire extinguishers and hoses. It is very important to take care of the water damage immediately. If you ignore it, it will be more costly to remediate, and the damage will be significantly worse.

Here at SERVPRO of Portsmouth, we specialize in fire and water remediation. We know how stressful this time is and we strive to make your life as easy as possible during this difficult time. We are always here, 24/7 to answer any questions or concerns you have, and are happy to provide free estimates as well. If you have experienced a water damage due to a fire, call SERVPRO of Portsmouth at 757-397-3770, and we promise we will make the damage feel “Like it never even happened.”

2019 Hurricane Preparedness Tips

7/3/2019 (Permalink)

Are you prepared for hurricane season? Hurricane season is upon us and here at SERVPRO of Norfolk/Portsmouth we urge our community to be prepared for any emergencies that might arise. Hurricane Season officially runs June 1st through November 30th.

No one can predict when a disaster will strike but as we are entering hurricane season, it is always a great idea to be prepared just in case.

Hurricanes are classified into 5 categories, with a category 5 hurricane having the potential to do the most damage. Category 5 hurricanes have been known to produce winds over 150 miles per hour, so make sure to take the necessary precautions to protect your family, home, and workplace. Secure your outdoor tools and furniture and board up all windows with plywood. Turn off utilities and propane tanks if instructed to do so by the authorities. You can get a complete recommended list of hurricane preparedness tips on FEMA’s website at

 Make sure you and your family have a disaster kit that will last you for three days (72 hours) that is equipped with the proper supplies, including batteries, a flashlight, first aid supplies, cash, and copies of your identification/documentation. Be prepared for the possibility that you lose water and power and be aware that you may not be able to evacuate due to flooded or blocked roads. Always have a list of your emergency contacts readily available.

 It is extremely important to have an evacuation plan and know your local evacuation route for both your home and your workplace.

The time to prepare for a hurricane is before the season begins, when you have the time and are not under pressure. Take the time now to write down your hurricane plan. Know where you will ride out the storm and get your supplies now. You don’t want to be standing in long lines when a Hurricane Watch is issued. Those supplies that you need will probably be sold out by the time you reach the front of the line. Being prepared before a hurricane threatens makes you resilient to the hurricane impacts of wind and water.

 If you aren’t sure where to begin, there are plenty of resources out there to help you. A great place to start is and  These sites will help you create a supply list, communication plans and even design an evacuation plan should it be necessary.  If you own a business, you can contact SERVPRO of Norfolk/Portsmouth to create an Emergency Ready Profile. This is a free service that compiles vital emergency information, photographs of crucial shutoffs, and contacts into an easily accessible app form.  Residential customers, you can create your own ERP by visiting clicking here.  Having a plan in place can help you minimize damage and recovery times!

National Fireworks Safety Month

7/3/2019 (Permalink)

Here at SERVPRO of Portsmouth, we would like to wish our clients, partners & friends a very happy & safe 4th of July holiday weekend. July is National Fireworks Safety Month, and here are some helpful tips you can follow to keep your family safe this weekend:

Only set off fireworks in an open area, steering clear of trees, vehicles, buildings and people. Never set fireworks off indoors and point them in the opposite direction of bystanders.  It’s also a good idea to wear safety goggles & keep a fire extinguisher close by. Have a bucket of water handy to dispose of previously lit fireworks. Soak them for a few hours after they have been lit.

Do not set off fireworks with pets around. The noise frightens them, and they have the potential to cause serious injuries to your furry friends. Make sure your pets have a microchip and identification tags, so if they do run away you are able to find them.

Do not allow children access to fireworks. Do not operate fireworks while under the influence of drugs or alcohol. Don’t underestimate the dangers of sparklers- they have the potential to cause serious burns and are highly flammable so can quickly ignite clothing. Sparkler injuries make up 25% of firework-related emergency room visits every year.

Finally, make sure to check your local laws on setting off fireworks. Certain fireworks might not be permitted in your area. The 4th of July is a great time to celebrate with your family and following these tips will ensure it is a safe one as well.

If you experience a fire damage due to fireworks this year, SERVPRO of Portsmouth is here for you and ready to help 24/7. Call our emergency line at 757-397-3770. We will work hard to make your fire damage feel “Like it never even happened.”

Common Causes of Residential Water Damage

7/3/2019 (Permalink)

Unfortunately, many people experience at least one residential water damage in their lifetime. There are various causes for a water damage but here is a list of the most common:

  • Busted/Leaking Pipes
  • Faulty HVAC Systems
  • Plumbing Issues
  • Leaky Roofs
  • Faulty Household Appliances (Dishwashers, Washing Machines, Refrigerators, Hot Water Heaters)

Many times, a water damage seems to come out of nowhere, but there are usually signs before they happen. Even if you don’t see anything, you might hear water in the walls, or smell the mold that has started to develop. Sometimes a puddle will form in your home near the leak, or you will see discoloration in the walls/flooring. A water damage can also cause drywall to crack or peel. If you notice an increase in your utility bill, that could be an indication as well.

If you suspect a water damage in your home, call us at SERVPRO of Portsmouth for a FREE estimate at 757-397-3770. We will come out and inspect any concerns you have and walk you through the restoration process. It is important to take care of the water damage right away in order to prevent further costly damage to your home. We promise to make your water damage feel “Like it never even happened.”

Common Cause of Fire- Dryer Vents

7/3/2019 (Permalink)

Here at SERVPRO of Portsmouth we have restored many homes and commercial businesses from fires that started from different sources. Many people don’t realize that dirty dryer vents make up an average of 17,000 reported fires in the United States every year. The sad fact is, most of these fires would not have occurred if the dryer vents had been properly cleaned.

Here are some tips to help you determine if your dryer vent is overdue for a cleaning:

  • You notice a musty/moldy smell in your newly dried clothes.
  • You notice a larger amount of lint build up in the lint trap.
  • You see any debris outside of the vent opening.
  • The laundry room and newly dried clothes are hotter than usual.

The good news is dryer vent fires are easily preventable. The main thing to remember is to keep your dryer & vent as lint-free as possible. Clean your lint trap after EVERY load. Use a lint brush to catch any excess lint around the trap. It is recommended that you call a professional out for service/cleaning every 1-3 years. Never leave your house while you are running the dryer.

If you experience a fire caused by a dryer vent, call us at SERVPRO of Portsmouth at 757-397-3770. We will work around the clock to ensure that your home or business is restored to it’s original condition, and make you feel “Like it never even happened.”

Call the professionals for fire clean up

4/4/2019 (Permalink)

Once a fire has consume your home or a couple of offices within your business, the main question that comes to mind is that, "Who's cleaning up all this damage?" The option to clean up the mess yourself is always an option. Doing the job yourself will keep the cost down. 

Here at SERVPRO of Portsmouth, we are well trained with the latest techniques and are equipped with best equipment to get rid all of the smoke and soot that has damaged your home and/or business. 

We work closely with all the major insurance companies quickly and efficiently so we can get your home or business back to where it was prior to the unfortunate event. If a fire damage ever occurs, through faulty wiring or any flamable liquids next to a heat source, SERVPRO of Portsmouth is here 24/7 to make it look and feel "Like it never even happened."