Recent Posts

WHY SERVPRO of Portsmouth is the Best Call to make.

6/22/2021 (Permalink)

There's a two step process when first encountering a water damage that strikes your home or business. First is to take a deep breath and second is to call on the warriors of SERVPRO of Portsmouth to remediate the issue.

SERVPRO of Portsmouth is your water damage repair and restoration experts. Here at SERVPRO of Portsmouth, we have a team of qualified technicians to deal with any size water damage that hits your home or business.

Water crisis that bombards your home or business do not wait during normal business hours. That's why here at SERVPRO of Portsmouth, we provide 24/7 emergency services to be there whenever you need us. The harm that water can do your home or business can leave you with a horrific result.

SERVPRO of Portsmouth is fully supplied to handle any size water damage or disaster at any given time. When you’re doing a search on the internet for the best local water damage company, there are certain things you should look for, and we possess all of them. Learn more about water damage repair and restoration and why we’re THE best local water damage company. Contact us if you are hit with flooding or water damage. Give us a call:757-397-3770

How to minimize Fire damage

6/22/2021 (Permalink)

One of the first concerns after a fire in a home or a fire in a business is minimizing additional fire damage. Commercial fire loss may have a significant impact on a company's ability to continue operations. A restoration company should be contacted as soon as the premises are secure in order to recover as much value as possible from a property that has suffered fire, smoke, and soot damage. The fire cleanup team will assist in assessing the property's damage and listing the objects that are present. They can also do fire damage repair and have an estimate on the spot.


A repair company will also help with boarding up a property if commercial fire damage has destroyed any doors or windows. Roofs and walls that may have been cut into by firefighters during the fire may also need to be boarded up. Because of the need to test the structural integrity of much of the building's structure, this task may be much more complex than it seems. Before a person tries to board up his or her own property after a fire in a home or a fire in a company, a licensed contractor should be contacted. Boarding up a property that has suffered fire damage is necessary both to prevent the building from collapsing and to protect it. Boarding up a fire-damaged property is necessary both to prevent the building from collapsing and to protect it from intruders who could cause further harm.

Fire Cleanup

The fire cleanup would also include drying up any water that firefighters might have flooded the area with an order to extinguish the fire. This water can cause significant water damage and encourage mold growth. A qualified technician may use a variety of techniques to dry out the property and prevent mold formation, including the use of industrial equipment such as a water extractor, a dehumidifier, and an air current mover. This method would also help to eliminate the smoke odor that will linger after a burn.

The fire cleanup would also include drying up any water that firefighters might have flooded the grounds with an order to extinguish the fire. This water can cause significant water damage as well as promote mold growth. A qualified technician may use industrial equipment such as a water extractor, a dehumidifier, and an air current mover to dry out the property and prevent mold growth. This procedure would also help to eliminate the smoke odor that will linger after a burn.


If such objects cannot be restored due to fire loss, they can be more easily replaced. In this situation, the repair company will also assist in disposing of these objects properly. After a fire in a home or a store, there will be a lot of debris to clean up. While smoke and soot damage is reversible, property owners can opt to repair objects and surfaces instead.

After The Fire

After all soot and smoke damage has been repaired, all surfaces are sanitized and swept. The fire cleanup crew will also educate property owners on how to avoid potential commercial fire damage. Any lingering smoke odor will be ventilated until it is gone. If the smoke odor persists, chemical remedies such as ozone treatment or thermal fogging are also options, depending on the property owner's needs. Additional treatments can be needed weeks, if not months, after the initial incident.

Difference between Primary and Secondary Water Damage

6/22/2021 (Permalink)

Any water intrusion that occurs within a home or commercial building has an immediate effect on building materials and can potentially have a secondary effect as well.  The immediate impact a water intrusion has on building materials is known as primary damage.  Primary water damage is caused by the direct impact of water on the building material.   Secondary water damage is caused by the impact that water has on the material over time. 

An example of primary water damage is discoloration of a building material when it comes in contact with water.  Another example of primary damage is the crumbling of plaster or drywall due to water saturation. 

An example of secondary water damage is the loss of structural integrity and microbial growth.  Wood when it stays wet for an extended period will rot and organic building materials when they are exposed to water over an extended period, as little as seventy-two hours, will develop mold or microbial growth.

Even when the water is not in direct contact with the materials the moisture content in the air can cause secondary damage to hygroscopic or water loving, building materials.  Elevated humidity or humidity levels in excess of 60% are conducive to mold growth which will impact porous or hygroscopic building materials like drywall, carpet, and wood.  For those reasons, proper mitigation is an urgent necessity.  A professional water damage company can help minimize the damage caused by a water intrusion and prevent secondary damage by establishing a proper drying system.  If you experience a water intrusion, call SERVPRO of Portsmouth at 757-397-3770.


6/22/2021 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States. Whether your home or business is near a coastline, along city streets, in the mountains, near a river or even in the desert-there is always potential for flood damage. reports, in the last five years, all 50 states have experienced floods or flash floods.

According to the American Red Cross (ARC), floods cause more damage in the U.S. every year than any other weather-related disaster. The ARC offers the following flood safety tips.

  • Stay away from floodwaters. If you come up on a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off of your feet.
  • If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
  • Keep children out of the water. They are curious and often lack judgment about running water or contaminated water.

If a flood does strike your home or business, contact SERVPRO of Portsmouth. Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task.

SERVPRO of Portsmouth is prepared to handle any size disaster. When fire and water take control of your life, SERVPRO of Portsmouth will help you take it back. 

Emergency Fire Damage Do's & Don'ts

5/18/2021 (Permalink)

These tips will assist you in taking proper actions until we arrive to a scene of a fire.  Follow these DOs and DON'Ts to help reduce damage and increase the chances of a successful restoration:


  • Limit movement in the home to prevent soot particles from being embedded into carpet and avoid tracking
  • Keep hands clean.  Soot on hands can further soil upholstery, walls and woodwork
  • If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odor
  • Wipe soot from metal kitchen and bathroom faucets, trim, and appliances.
  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes and fixtures
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system


  • Don't attempt to wash any walls or painted surfaces without contacting SERVPRO first
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat, or water without first consulting an authorized repair service
  • Don't turn on ceiling fixtures if ceiling is wet.  Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage

IICRC Water Damage

5/18/2021 (Permalink)

Since we are an IICRC Certified Firm we follow their guidelines when determining category of water damage that occurs in a structure.

 There are 3 Basic Categories of Water

 Category 1 originates from a sanitary source and poses no substantial risk from dermal, ingestion, or inhalation exposure. Examples may be water from an broken angle stop under a sink.  However, it may not always remain clean after it comes into contact with other surfaces or materials that contain contaminants. 

Category 2 contains significant contamination and has the potential to cause discomfort and/or sickness if contacted by humans. This category may contain potentially unsafe levels of micro-organisms or nutrients for micro-organisms, and other organic or inorganic matter.

Category 3 is grossly contaminated and may contain pathogenic, toxigenic or other harmful agents. Such water sources may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances.


HERE TO HELP 24/7/365

5/18/2021 (Permalink)

SERVPRO of Portsmouth is here to help customers 24 hours a day 7 days a week. When a customer suffers a disaster at their home or business it's not likely it will be discovered within normal business hours of 8 am -5 pm. That's why our franchise has a live person available to answer the phone 24 hours a day.  We have production managers, technicians and other staff available after hours to handle any situation and always available. 

It's important for us to train our staff when they are hired that when you work for a company like SERVPRO you are working to serve the community day or night.  

This also means we might be called out to serve other communities across the country when storm events occur. Our crews recently went down to Texas (McKinney) to assist with the cleanup and restoration following the unprecedented cold temperatures that spread across the southeast. 

2021 Hurricane Season Projections:

5/6/2021 (Permalink)

Hurricane season for 2021 has been predicted to be an active hurricane season, based on a few factors that the researchers at the Colorado State University Tropical Meteorology Project have been studying. Though officially beginning June 1, 2021 and lasting until November 30, 2021, hurricane season can also have some surprise storms in the months leading up to it.

Here is some information from The Weather Channel's article:

Storm Prediction Breakdown:

  • A total of 17 named storms, eight hurricanes and four major hurricanes are expected this season.
  • This is above the 30-year average of 14 named storms, seven hurricanes and three major hurricanes.

If your home or business is struck by damaging winds or rain this hurricane season, call us at SERVPRO of Norfolk West at 757-625-1245.

Common Cause of Fire- Dryer Vents

3/4/2021 (Permalink)

Here at SERVPRO of Portsmouth we have restored many homes and commercial businesses from fires that started from different sources. Many people don’t realize that dirty dryer vents make up an average of 17,000 reported fires in the United States every year. The sad fact is, most of these fires would not have occurred if the dryer vents had been properly cleaned.

Here are some tips to help you determine if your dryer vent is overdue for a cleaning:

  • You notice a musty/moldy smell in your newly dried clothes.
  • You notice a larger amount of lint build up in the lint trap.
  • You see any debris outside of the vent opening.
  • The laundry room and newly dried clothes are hotter than usual.

The good news is dryer vent fires are easily preventable. The main thing to remember is to keep your dryer & vent as lint-free as possible. Clean your lint trap after EVERY load. Use a lint brush to catch any excess lint around the trap. It is recommended that you call a professional out for service/cleaning every 1-3 years. Never leave your house while you are running the dryer.

If you experience a fire caused by a dryer vent, call us at SERVPRO of Portsmouth at 757-397-3770. We will work around the clock to ensure that your home or business is restored to it’s original condition, and make you feel “Like it never even happened.”

After the Fire

3/4/2021 (Permalink)

Having a fire at your home or business is disruptive and devastating. It is an emotional and confusing time, and therefore hard to know what steps to take next. First and foremost, it is important to find a safe place to stay. If staying with friends and family is not an option, you can contact your local Red Cross or Salvation Army chapter for assistance.

Contact your utility providers and let them know about the fire. Then contact your insurance company so they can walk you through the proper steps to file a claim. Call SERVPRO of Portsmouth at 757-397-3770. We will send one of our highly trained project managers out to assess the damages and give you a free remediation and repair estimate.

Once you have permission to re-enter your home or business take plenty of pictures to document the damage to your structure and belongings. Do not attempt to clean the damage yourself- let us take care of it for you. We have the proper knowledge, experience, and safety equipment. If you have pets, take them to get checked out by a veterinarian. Start the process of getting critical documents you may have lost back- your license, passport, birth certificate, etc. The Red Cross and Salvation Army can help you with disaster relief as well.

If you have experienced a fire damage at your home or business, call SERVPRO of Portsmouth at 757-397-3770 and let us help make the damage feel “Like it never even happened.”