Recent Posts

Warm Winter Ahead for Norfolk and Portsmouth

12/5/2019 (Permalink)

The Farmer’s Almanac predicts that we will have a rainy and mild winter this year with temperatures above average. December’s average temperature here in Norfolk is predicted to be 50 degrees, 3 degrees above normal. January is predicted to have an average temperature of 48 degrees, 5 degrees above normal. The coldest temperatures we will face will be in early to mid-December & in February. If we do get snow, it is expected to fall in late January through February of 2020.

There are precautions you can take to lessen the damaging effects of winter weather at your home or business. Inspect your pipes for cracks or leaks. Make sure your pipes are properly insulated in unheated areas. Keep your thermostat at the same temperature throughout the night and day- above 55 degrees. If the temperature outside is below freezing, let your faucets drip- running water is less likely to freeze. Make sure you know where the main water shut offs are in your home or business.

If you use fireplaces, wood stoves or space heaters, clear any nearby items that could catch on fire.

Before the freezing temperatures hit, make sure your gutters are cleared of debris. This helps melting snow and ice move freely, preventing roof leaks. It is also a good idea to install gutter guards.

If you experience any damage at your home or business from winter weather this year call us at 757-397-3770, or 757-625-1245. SERVPRO of Norfolk and Portsmouth is always prepared and ready to help make storm damage feel “Like it never even happened.”

SERVPRO of Norfolk/Portsmouth 1-4-8

11/4/2019 (Permalink)

SERVPRO is your only local restoration company that follows the “1-4-8” rule of thumb. Every SERVPRO franchise is required to fulfill these guidelines:

1: One Hour: We guarantee that our customers will be contacted within one hour of their initial loss. When it comes to a water or fire damage, we know time is of the essence, and the faster our response time is, the less damage you are likely to encounter. Here at SERVPRO of Norfolk/Portsmouth, our response time is usually much faster than our one-hour promise.

4: Four Hours: If you decide you need our immediate assistance, we promise to be on-site and ready at your location within 4 hours to start the mitigation process. Again, we are usually on-site much quicker than our 4- hour promise, which our local competitors do not offer. We take pride in going the extra mile to provide excellent customer service.

8: Eight Hours: Within 8 hours, we promise to provide you and your insurance carrier or adjuster a scope of the damage along with a plan of action regarding your mitigation needs. We understand how keeping up communication is key for our customers’ peace of mind throughout the mitigation process.

At SERVPRO of Norfolk/Portsmouth we guarantee to always follow Corporate’s 1-4-8 response time guidelines and strive to assist our customers even faster whenever possible.

If you have a water or fire damage, don’t hesitate to call SERVPRO of Norfolk/Portsmouth at 757-625-1245. We are always happy to help our customers feel “Like it never even happened.”

KEY REASONS TO USE SERVPRO OF NORFOLK/PORTSMOUTH

11/1/2019 (Permalink)

Home/business owners rely on SERVPRO of Norfolk/Portsmouth to restore damaged property for tons of reasons. Here are just a few below.

  1. We Respond Promptly 

 You can reach us 24 hours a day and 7 days a week and 365 days a year. Our phones are answered by our trained-on call managers for the week outside business hours. Meaning that you will always to speak to someone who is able to dispatch crews to assist you. We’re faster to any size disaster.

  1. SERVPRO is Trained & Qualified

Our crew members have the best training through the IICRC (Institute of Inspection Cleaning and Restoration Certification). Along with the best training, SERVPRO of Norfolk/Portsmouth have certifications through IICRC such as WRT, AMRT, FSRT, CCT and more.

  1. We Understand

SERVPRO of Norfolk/Portsmouth understands the situation and how you feel when it comes to a loss. We’re on the same page with you when it comes to keep the cost down, remediate the damage and make your home or business look and feel “Like it never even happened”

  1. Restore vs Replace Philosophy 

To someone who is untrained and experienced when it comes to a water or fire damage, it would make sense to replace everything. The drying and cleaning methods that we use allows us to save a lot more than replacing. The benefit of restoring is being cost effective, save time and it gives the customer a peace of mind.

 SERVPRO of Norfolk/Portsmouth is always here to help whenever you need it. If you discover water coming through the ceiling of your home at 3 AM, or you are notified by your building's security system  that your fire alarm is going off and your warehouse is full of smoke when you call us at 757-397-3770 you will be speaking to a decision maker who is able to dispatch a crew and help you make it “Like it never even happened.”

Voices of SERVPRO of Norfolk/Portsmouth

11/1/2019 (Permalink)

When it comes to any business; doing the job right and well the first time is always a plus, but when customers notice and express their appreciation is even more rewarding. You can see the voices of our business on this website. Here are some below.. 

"SERVPRO of Portsmouth has always been at a constant state of readiness for "The First and Finest" Naval Medical Center of Portsmouth.  We continue to be thoroughly impressed when it comes to SERVPRO's response time, having the proper equipment for the job, expertise, and most importantly top notch customer service.  SERVPRO of Portsmouth is a major player here at NMCP and we are proud to have them on our support team.  Thanks for always being true professionals." - Chad C, Portsmouth 

"SERVPRO of Portsmouth is always quick and fast to respond to any emergencies we may have. It is always great to have a partnership with them. Thank you for your service." - Andrea, Portsmouth

“Brenda arrived and was wonderful!  She has over 20 years experience and knows her stuff.  I like to get to know people and, as everyone has their own experiences and expertise in their lives, Brenda talked and explained everything in detail--without talking down to me...but explaining how the job will be done, what needed to be done, when it will be done, n who will be doing it.  It was easy to understand and I could follow the process” -Sunny, Chesapeake

"Due to the fact that they are locally & operated owned franchise. SERVPRO of Portsmouth responded quickly with the right services. I thank SERVPRO of Portsmouth so much due to their fast response which reduces present damages, prevents further damages and cost." - Lloyd, Portsmouth

If you’ve been a SERVPRO of Portsmouth customer, thank you. Whether we’ve received a review from you, done multiple jobs for you, or haven’t heard from you in years, we appreciate doing business with you. Customers make our business go and grow. It’s always our aim to do all we can to earn more and more of the notes you’ve read here.  

BEST LOCAL RESTORATION COMPANY SERVPRO OF NORFOLK/PORTSMOUTH

10/31/2019 (Permalink)

There's a two step process when first encountering a water damage that strikes your home or business. First is to take a deep breath and second is to call on the warriors of SERVPRO of Portsmouth to remediate the issue.

SERVPRO of Norfolk/Portsmouth is your water damage repair and restoration experts. Here at SERVPRO of Portsmouth, we have a team of qualified technicians to deal with any size water damage that hits your home or business.

Water crisis that bombard your home or business do not wait during normal business hours. That's why here at SERVPRO of Portsmouth, we provide 24/7 emergency services to be there whenever you need us. The harm that water can do your home or business can leave you with a horrific results.

SERVPRO of Norfolk/Portsmouth is fully supplied to handle any size water damage or disaster at any given time. When you’re doing a search on the internet for the best local water damage company, there are certain things you should look for, and we possess all of them. Learn more about water damage repair and restoration and why we’re THE best local water damage company. Contact us if you’re hit with flooding or water damage. Give us a call:757-397-3770

Why Use SERVPRO of Norfolk/Portsmouth - Our Advanced Equipment & Technology

10/31/2019 (Permalink)

At SERVPRO of Norfolk/Portsmouth , we strive to provide our customers the best service using our latest, up-to-date equipment and technology. We understand the stress that comes with experiencing a water or fire damage and our goal is to alleviate that stress as quickly as possible. We always follow the practices and standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC).

When we report to a water damage at a home or business, the first step is to determine the extent of the damage, and the areas affected. Our advanced moisture meters allow us to detect water that cannot be seen behind the walls or under your flooring, and exactly how saturated it is. We use our infrared cameras for areas that are harder to detect with the meters.

Once we determine the affected areas, we will set up drying equipment. Our industrial dehumidifiers and high-speed air movers are typically used in a residential or small water loss. The dehumidifiers help remove the moisture from walls, ceilings, and floors. The air movers increase air circulation, improving the overall drying time by helping to evaporate moisture in the air quickly. For larger commercial water damages, we use our high-grade desiccants to complete the drying process more efficiently.

Water and fire damages have the potential to cause powerful odors. We use air scrubbers and deodorization agents to remove these odors and help control air quality. Our air scrubbers remove chemicals, contaminants and gasses from the air through a filtration process. Our deodorization agents control the odors helping to eliminate them from the air all together.

If you have a water or fire damage, call us at 757-397-3770. With our advanced equipment & expertise, we promise to make the damage feel “Like it never even happened.”

Frozen Pipes?? Use SERVPRO of Norfolk/Portsmouth

10/30/2019 (Permalink)

Winter is right around the corner and with dropping temperatures comes a greater risk of frozen pipes. When water freezes in a pipe, it expands which can cause it to burst and create serious water damage to your home or commercial business. Pipes that are most likely to freeze are exposed to extreme cold weather- i.e. pipes located in unheated areas of your home, like the basement, attic, garage or crawl space, and pipes that are poorly insulated (including pipes that run along exterior walls).

The good news is that frozen pipes are preventable if you take the proper precautions. Here are some tips on how you can prevent a water damage from frozen pipes in your home or commercial business:

  • Make sure your pipes are properly insulated in unheated areas.
  • Keep your thermostat the same throughout the night & day, and always keep it above 55 degrees.
  • If the temperature outside is below freezing, let your faucets drip- running water is less likely to freeze.
  • Open the cabinets in your kitchen & bathroom- this allows warmer air to circulate around the pipes.
  • Outdoor hoses should be removed & kept inside during the winter.

If you suspect a frozen pipe in your home or commercial business, you can attempt to thaw it by using heat- a hairdryer, heating pad or hot towels are some examples. Never use an open flame device, such as a blowtorch. Keep the water running as this will help to melt the ice. It is also important to know where your water shut off is located within your home or commercial business.

If a pipe does burst, shut off your water and call a plumber immediately. Once the plumber stops the leak, call us at SERVPRO of Norfolk/Portsmouth to dry out and remediate the damage. We are always prepared to help you, and we guarantee a faster response time than our competition. Our professional technicians are fully trained and ready to assist you, making your water damage “Like it never even happened.”

Need a restoration company, choose SERVPRO of Norfolk/Portsmouth

10/30/2019 (Permalink)

Why choose SERVPRO of Norfolk/Portsmouth over the local competition? SERVPRO is the leading restoration company in the United States & Canada, specializing in water & fire mitigation and mold remediation. SERVPRO of Norfolk/Portsmouth offers biohazard & crime scene cleanup, along with cleaning services for air ducts & HVAC, vandalism, carpet, upholstery, & contents. SERVPRO of Norfolk/Portsmouth is the ONLY local franchise that handles asbestos claims. There are currently over 1,700 franchise locations throughout the United States and Canada. SERVPRO is nationally known for making both commercial and residential emergency losses “Like it never even happened.”

 Here at SERVPRO of Norfolk/Portsmouth, we have highly trained & certified project managers, technicians & office staff, who work together to make your remediation process flow as effortlessly as possible. Everyone in our office is personally involved in each job- from fielding calls & going out to job sites, to providing timely estimates, and answering customers questions & concerns. Even our marketers at SERVPRO of Norfolk/Portsmouth are IICRC water certified. And our entire staff participates in our 24 hour on-call rotation, working around the clock for our customers.

Our number one priority at SERVPRO of Norfolk/Portsmouth is customer service & satisfaction. We take pride in our work and promise we will do the best job possible from start to completion to make your loss feel “Like it never even happened.”

Office: 757-397-3770

Water Damage Categories

10/4/2019 (Permalink)

Water damage can cause stress in the home or workplace. Whether your water loss is large or small, it is crucial to remediate the situation quickly to prevent any further issues. Water is classified into 3 categories, and it’s important to be able to distinguish the differences among them.

The first category is “Clean Water.” Clean water is the least contaminated, and comes from a clean source, like a leaky faucet or water line. It can turn into a category 2 or 3 if left untreated and exposed to factors such as temperature and other contaminants.

The second category is “Gray Water.” Gray water is contaminated and can come from a dishwasher or washing machine overflow. It is important to remediate gray water as quickly as possible, as it may contain bacteria. And if left untreated, it can turn into a category 3- “Black Water.”

Black water is severely contaminated. Having contact with black water can cause serious illness, and in some cases even death. Examples of black water include flooding from waterways, and standing water. Black water may contain chemicals, microbes and sewage. Avoid any contact with black water.

At SERVPRO of Norfolk/Portsmouth, we provide free estimates for every type of water damage. We want our customers to have peace of mind knowing they will be taken care of by our certified professionals. Our state of the art equipment will have your home or business dry, clean and back to normalcy in a timely and professional manner. If you have any concerns related to a water damage, or to schedule a free estimate, please call us today at 757-397-3770.

When Storms hit the Hampton Roads Region

10/4/2019 (Permalink)

SERVPRO ofNorfolk/Portsmouth specializes in storm and flood damage restoration.  Our crews are highly trained, and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit the Hampton Roads Region we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today at 757-397-3770