Recent Posts

Preparing for Winter Storms

12/7/2018 (Permalink)

Temperatures dropped and snow fell in Hampton Roads in 2018, and with that there was a common issue that a lot of people were dealing with, frozen and burst pipes. Hampton Roads has been hit by sudden and drastic temperature drops the past two years. This has lead to all sorts of damage, the most common of which is frozen and burst pipes. Hampton Roads is more vulnerable to these types of damages than many norther cities. This is because most of the buildings in Hampton Roads were not designed with these types of temperatures in mind.


If you remember to do the following things, you will maximize your chances of getting through the cold snap without having any major issues or damage.

  • Make Sure Systems Work
  • Insulate Pipes
  • Insulate Everything Else
  • Run Faucets
  • Keep Garage Door Closed
  • Remove, Drain, and Store Hoses
  • Open Cabinets
  • Keep House Temperature Consistent
  • Set Temperature When Out of Town

Remember, it is not spring yet and there is still the possibility of freezing temperatures, snow or other winter weather.

If you do have any issues or questions, please feel free to call us here at SERVPRO of Norfolk/Portsmouth. You can reach us by calling 757-397-3770 and one of our many trained professionals would be happy to assist you.

Unexpected Places for Mold

12/7/2018 (Permalink)

Here is a picture from one of our customers who didn’t know they had a mold problem until a nice day spring came and they went to open their window and found this. The mold in this home was the result of the very cold weather we experienced mixed with the warm temperatures inside of the home. This creates condensation, which is then trapped inside the window seal, eventually creating this mold buildup. This is more common than you would think and it often goes unnoticed.

The weather the past few weeks has been especially erratic and has created a good opportunity for mold to find its way into many of the nooks and crannies of your home. The best thing that you can do is to make sure all of your seals on doors and windows are tight. Mold needs water to grow and spread so the first step to prevention is cutting off the water source.

You might be thinking, “What should I do if I already have mold?” You should call SERVPRO of Portsmouth, we have technicians that are IICRC certified in mold remediation with years of experience. We also have specialized equipment that we use to filter the air and prevents the spreading of mold spores. So next time you come across an unknown substance that you think might be mold, you need to call SERVPRO of Portsmouth at 757-397-3770! 

SERVPRO of Portsmouth, the Mold Pros

12/7/2018 (Permalink)

This customer thought they could handle their water mitigation themselves, as a lot of people do. They soon found out why you should always call SERVPRO of Portsmouth just to be sure. The customer started to notice a musty smell in the area where the water damage had occurred about two weeks later.

They called SERVPRO of Portsmouth to take a look and we found high readings with our moisture meters on the base boards and walls of the affected area. We removed the base board do to the high readings and discovered mold on the base boards and the wall behind it. With the approval of the home owner, we performed mold remediation to clean the mold and high level of spores in the air. We use specialized equipment and an antimicrobial agent along with certified technicians to perform this remediation.

Hopefully you will never have a water damage, but if you do, don’t think it’s too small to call in the professionals at SERVPRO of Portsmouth to take a look at it. You would not want to end up with a mold issue like this that is easily prevented just by having us come take a look at the water damage as soon as possible. We provide free estimates and were willing to work with you schedule to provide minimal inconvenience.

Please call us today if you have any questions or concerns. SERVPRO of Portsmouth can be reached at 757-397-3770.

Secondary Damages for Mold

12/7/2018 (Permalink)

This customer thought they could handle their water mitigation themselves. They soon found out why you should always call SERVPRO of Portsmouth just to be sure. The customer started to notice a musty smell in the area where the water damage had occurred in about two weeks ago.

They called us out to take a look and we found high readings with our moisture meters on the base boards and walls of the affected area. We removed the base board do to the high readings and discovered mold on the base boards and the wall behind it. With the approval of the home owner, we performed mold remediation to clean the mold and high level of spores in the air. We use specialized equipment and an antimicrobial agent along with certified technicians to perform this remediation.

Hopefully you will never have a water damage, but if you do, don’t think it’s too small to call in the professionals at SERVPRO of Portsmouth to take a look at it. You would not want to end up with a mold issue like this that is easily prevented just by having us come take a look at the water damage as soon as possible. We provide free estimates and were willing to work with you schedule to provide minimal inconvenience.

Call us here at SERVPRO of Portsmouth today at 757-397-3770 for help. 

Why Use SERVPRO of Portsmouth for Frozen Pipes?

12/6/2018 (Permalink)

Winter is almost here and with dropping temperatures comes a greater risk of frozen pipes. When water freezes in a pipe, it expands which can cause it to burst and create serious water damage to your home or commercial business. Pipes that are most likely to freeze are exposed to extreme cold weather- i.e. pipes located in unheated areas of your home, like the basement, attic, garage or crawl space, and pipes that are poorly insulated (including pipes that run along exterior walls).

The good news is that frozen pipes are preventable if you take the proper precautions. Here are some tips on how you can prevent a water damage from frozen pipes in your home or commercial business:

Make sure your pipes are properly insulated in unheated areas. Keep your thermostat the same throughout the night & day, and always keep it above 55 degrees. If the temperature outside is below freezing, let your faucets drip- running water is less likely to freeze. Open the cabinets in your kitchen & bathroom- this allows warmer air to circulate around the pipes. Outdoor hoses should be removed & kept inside during the winter.

If you suspect a frozen pipe in your home or commercial business, you can attempt to thaw it by using heat- a hairdryer, heating pad or hot towels are some examples. Never use an open flame device, such as a blowtorch. Keep the water running as this will help to melt the ice. It is also important to know where your water shut off is located within your home or commercial business.

If a pipe does burst, shut off your water and call a plumber immediately. Once the plumber stops the leak, call us at SERVPRO of Norfolk/Portsmouth to dry out and remediate the damage. We are always prepared to help you, and we guarantee a faster response time than our competition. Our professional technicians are fully trained and ready to assist you, making your water damage “like it never even happened.”

SERVPRO First Responder Bowl 2018 _ Because WE CARE

11/13/2018 (Permalink)

Why SERVPRO SERVPRO First Responder Bowl 2018 _ Because WE CARE Check out the SERVPRO First Responder Bowl on December 26th at 1:30 p.m. ET on ESPN.

In a joint effort to honor the service and sacrifice of America’s First Responders, the annual college football bowl game played at Cotton Bowl Stadium in Dallas, Texas has been renamed the SERVPRO First Responder Bowl. Kickoff for the newly christened SERVPRO First Responder Bowl is set for December 26 at 12:30 p.m. CT (1:30 p.m. ET) and will be televised by ESPN. The agreement between ESPN Events and SERVPRO was brokered by Denver-based Impression Sports & Entertainment.

"We are truly grateful for all first responders’ sacrifice and service,” said Brant Ringler, Executive Director of the SERVPRO First Responder Bowl. “It is a tremendous privilege to honor these brave men and women who protect our communities 24/7/365. As this game continues to grow, so do our ties with first responders. Additionally, having a sponsor like SERVPRO who works along-side and supports these community heroes reinforces our goals of recognizing our first responders.”

"We are proud to present the SERVPRO First Responder Bowl dedicated to honoring some of the hardest working men and women in our country" said Sue Steen, CEO of SERVPRO Industries, Inc. "We recognize the dedication and selfless acts of our First Responders and are honored to help highlight and celebrate the commitment of these everyday heroes."

The 2018 SERVPRO First Responder Bowl is the ninth edition of the bowl game, formerly known as the Heart of Dallas Bowl, and part of the 89-year history of games being played at Cotton Bowl Stadium on the grounds of Dallas’ Fair Park, which features 227 acres of museums, attractions, history, art and performances located in the heart of the ninth largest city in the United States.

First responders to be honored include police officers, firefighters, EMS workers, correctional officers, search and rescue, dispatchers, security guards, federal agents, border patrol agents and military personnel who have specialized training and are the first to arrive and provide assistance at the scene of an emergency.

“This is an exciting change, and we are humbled by the fact that an actual bowl game has been named exclusively for the first responders of this country,” Dallas Fire-Rescue Fire Chief David Coatney said.

“We are truly honored to have a bowl game here in Dallas named after the hard working men and women serving and protecting communities across this country. It always feels great to be recognized, and I know our officers and firefighters are touched by this overwhelming show of support,” said Dallas Police Chief U. Renee Hall.

The SERVPRO First Responder Bowl tickets started selling in September. Tickets for First Responders will continue to be underwritten by our corporate sponsors. Anyone wanting more information on the bowl game can visit www.firstresponderbowl.com

SERVPRO of Portsmouth is proud to be a partner and sponsor to this great event. We love our first responders and the sacrifices they pay everday to keep us safe. 

Key reasons to use SERVPRO

11/8/2018 (Permalink)

Home/business owners rely on SERVPRO to restore damaged property for tons of reasons. Here are just a few below.

 1. We Respond Promptly 

 You can reach us 24 hours a day and 7 days a week and 365 days a year. Our phones are answered by our trained-on call managers for the week outside business hours. Meaning that you will always to speak to someone who is able to dispatch crews to assist you. We’re faster to any size disaster.

 2. SERVPRO is Trained & Qualified

Our crew members have the best training through the IICRC (Institute of Inspection Cleaning and Restoration Certification). Along with the best training, SERVPRO of Portsmouth have certifications through IICRC such as WRT, AMRT, FSRT, CCT and more.

 3. We Understand

SERVPRO of Portsmouth understands the situation and how you feel when it comes to a loss. We’re on the same page with you when it comes to keep the cost down, remediate the damage and make your home or business look and feel “Like it never even happened”

 4. Restore vs Replace Philosophy 

To someone who is untrained and experienced when it comes to a water or fire damage, it would make sense to replace everything. The drying and cleaning methods that we use allows us to save a lot more than replacing. The benefit of restoring is being cost effective, save time and it gives the customer a peace of mind.

 SERVPRO of Portsmouth is always here to help whenever you need it. If you discover water coming through the ceiling of your home at 4 AM, or you are notified by your building's security system  that your fire alarm is going off and your warehouse is full of smoke when you call us at 757-397-3770 you will be speaking to a decision maker who is able to dispatch a crew and help you make it “Like it never even happened.”

The Voices of our Business

11/6/2018 (Permalink)

When it comes to any business; doing the job right and well the first time is always a plus, but when customers notice and express their appreciation is even more rewarding. You can see the voices of our business on this website. Here are some below.. 

"SERVPRO of Portsmouth has always been at a constant state of readiness for "The First and Finest" Naval Medical Center of Portsmouth.  We continue to be thoroughly impressed when it comes to SERVPRO's response time, having the proper equipment for the job, expertise, and most importantly top notch customer service.  SERVPRO of Portsmouth is a major player here at NMCP and we are proud to have them on our support team.  Thanks for always being true professionals." - Chad C, Portsmouth 

"SERVPRO of Portsmouth is always quick and fast to respond to any emergencies we may have. It is always great to have a partnership with them. Thank you for your service." - Andrea, Portsmouth

"Everything was done well above all that I imagined. I am thankful for all Jim and his crew did to restore my home. I have told many co-workers about how great everyone has been in this matter." - Colleen White in Portsmouth

"Due to the fact that they are locally & operated owned franchise. SERVPRO of Portsmouth responded quickly with the right services. I thank SERVPRO of Portsmouth so much due to their fast response which reduces present damages, prevents further damages and cost." - Lloyd, Portsmouth

If you’ve been a SERVPRO of Portsmouth customer, thank you. Whether we’ve received a review from you, done multiple jobs for you, or haven’t heard from you in years, we appreciate doing business with you. Customers make our business go and grow. It’s always our aim to do all we can to earn more and more of the notes you’ve read here.  

ODU Athletics & SERVPRO of Portsmouth

11/6/2018 (Permalink)

SERVPRO of Portsmouth has some exciting news already if you haven't heard it.

We are the official restoration company for ODU Athletics. We are very humbled, excited and honored to have this partnership with ODU athletics

So what does this mean for both ODU Athletics and SERVPRO of Portsmouth? A wonderful experience for both parties along with our other customers.  

Customer Service

When it comes to the fire and restoration business or any business, customer service is the heart of the business. SERVPRO of Portsmouth will tackle each job that ODU Athletics hands to us  to the highest professional standards, interacting with customers in a professional manner to provide exemplary customer satisfaction. We are well equipped, highly trained to handle any size disaster. 

Client/Partnership Satisfaction

With being partnered with ODU Athletics, SERVPRO of Portsmouth is allowed to attend ODU football and basketball games. As well as attending games, we are able to bring clients to the games. For example, we provided a client appreciation tent that included food and drinks on ODU campus during the most epic football game against the Virginia Tech Hokies, MAKING HISTORY. 

SERVPRO of Portsmouth is happy to serve the city and the community. If you need any assistance, please give us a call at 757-397-3770 so we can make and feel "Like it never even happened"

SERVPRO of Portsmouth always here

11/5/2018 (Permalink)

Why SERVPRO of Portsmouth?

Why choose SERVPRO of Portsmouth over the local competition? SERVPRO is the leading restoration company in the United States & Canada, specializing in water & fire mitigation and mold remediation. SERVPRO of Portsmouth offers biohazard & crime scene cleanup, along with cleaning services for air ducts & HVAC, vandalism, carpet, upholstery, & contents. SERVPRO of Portsmouth is the only local franchise that handles asbestos claims. There are currently over 1,700 franchise locations throughout the United States and Canada.

SERVPRO is nationally known for making both commercial and residential emergency losses “Like it never even happened.” Here at SERVPRO of Portsmouth, we have highly trained & certified project managers, technicians & office staff, who work together to make your remediation process flow as effortlessly as possible. Everyone in our office is personally involved in each job- from fielding calls & going out to job sites, to providing timely estimates, and answering customers questions & concerns. Even our marketers at SERVPRO of Portsmouth are IICRC water certified. And our entire staff participates in our 24 hour on-call rotation, working around the clock for our customers.

Our number one priority at SERVPRO of Portsmouth is customer service & satisfaction. We take pride in our work and promise we will do the best job possible from start to completion to make your loss feel “Like it never even happened.”

Office: 757-397-3770

SERVPRO® Portsmouth