What our Customers say...


I arrived at my house to find the kitchen floor, near the sink, in about 1/2" of water.  I looked up at the ceiling and saw the ceiling was full of water.  Thinking my hot water heater had exploded,  I ran upstairs to check my attic.  Whew, it wasn't the water heater...looking in the laundry room (which is also upstairs), the washer had overflowed due to a seal being broken...the water pressure from wall broke seal and water filled the washer, hence the overflow n down it poured to the 1st floor, kitchen ceiling.  The damage expanded out to the tile floor, kichen cabinets, upstairs bathroom n laundry tile floor..walls too.  I immediately called my insurance company for assistance in beginning to get my house repaired!!  They contacted SERVPRO.  I've never used them before... they responded within 2 hours (they were at another job).  

Brenda arrived and was wonderful!  She has over 20 years experience and knows her stuff.  I like to get to know people and, as everyone has their own experiences and expertise in their lives, Brenda talked and explained everything in detail--without talking down to me...but explaining how the job will be done, what needed to be done, when it will be done, n who will be doing it.  It was easy to understand and I could follow the process...  

Professional, thorough and knowledgeable!

A-1 customer service, very professional and excellent service provided. 

The SERVPRO team that responded to my house was very polite and professional. He explained everything along the way and was attentive to my questions and concerns. Job well done. 

Jim Toups & Jeremy Carroll are great assets to your organization!

Due to the fact that they are locally & operated owned franchise. SERVPRO of Portsmouth responded quickly with the right services. I thank SERVPRO of Portsmouth so much due to their fast response which reduces present damages, prevents further damages and cost. 

Service that SERVPRO of Portsmouth provided was absolutely professional and I couldn't ask for a better restoration franchise. The techs walked me through the entire process and answered any questions I had. Thank you so much. 

SERVPRO of Portsmouth has always impressed my family and I with their quick and readiness when it comes to any type of damage. My household had a major water damage & SERVPRO came right away. They were very helpful and concerned about not only my home but my well being throughout the process. Couldn't have asked for better service. 

During a fire at my house, SERVPRO of Portsmouth rose to the occasion. They did a wonderful job with a board up along with restoring my belongings. They process ran smoothly and the techs were professional and polite. Thank you again! 

During a flood of our church basement, SERVPRO of Portsmouth came to our rescue. They removed water and repaired extensive damage. They made process as smooth as possible and the finished repaired is beautiful. We highly recommend them.

SERVPRO of Portsmouth has always been at a constant state of readiness for "The First and Finest" Naval Medical Center of Portsmouth.  We continue to be thoroughly impressed when it comes to SERVPRO's response time, having the proper equipment for the job, expertise, and most importantly top notch customer service.  SERVPRO of Portsmouth is a major player here at NMCP and we are proud to have them on our support team.  Thanks for always being true professionals.

I would recommend this company to anyone. They went above and beyond. 

Service was professional, informative and a job well done. Thank you

Very friendly team and they went above and beyond my expectations.

Even though it was not the type of meeting I would want to have due to the fire in our house, this team was professional and fast to respond. They helped me through this difficult time. 

SERVPRO of Portsmouth has helped us many times with unexpected emergencies. They are always professional and efficient in completing the job. 

SERVPRO of Portsmouth is always quick and fast to respond to any emergencies we may have. It is always great to have a partnership with them. Thank you for your service. 

We appreciate SERVPRO of Portsmouth and Jim Toups' great service and attention to detail!

Austin, Nick, and B were really great at what they do. I was very happy with them.

They did a super job!

Very nice team of people and respectful.

Service was professional, courteous, and efficient.

The technician on the job did excellent work.

Everything was done well above all that I imagined. I am thankful for all Jim and his crew did to restore my home. I have told many co-workers about how great everyone has been in this matter.

I was and am beyond impressed by the work that was done.

From the first call to the final touches, you guys went above and beyond to help. The office staff was very helpful and the guys doing the work went out of their way to get my house back to normal.

Very professional and exceeded my expectations!

I thank you so much for the way you took care of my problem. Your two nice young men were prompt, courteous, and helpful. They were careful of my furniture and walls. Thank you for such nice service.

A million thanks for all your help in repairing my home after the water damage recently. I am pleased with the results and I couldn't have asked for a nicer group to handle the work.

Jeese is an outstanding carpenter, very impressed. Josh, B, and Rich are very good techs, I'm very impressed with their assistance. All of your workers are very good. I ‘m very pleased with the outcome of the job. Jim thanks so much for working with me. I appreciate it. Thanks again.

They are great at what they do. We are very happy with the great job done. I'm very thankful.

I can't think of anything they could have done better. They went above and beyond my expectations. They were friendly, professional, and respectful of my belongings.

I am extremely pleased with the services this SERVPRO provided us today. I'm so pleased that I am requesting them for follow up repairs and completion.

Very professional!

Pleasant, efficient, and very informative staff!

The staff were very accommodating. They were patient and respectful towards my elderly parents. They explained in detail each step during the process. They offered recommendations to assist in this loss.

Your rep was so kind and knowledgeable and helpful, please thank him for us. Others here have benefitted from your good service too. Thank you.

When my home had four water damages within the same year, I was relieved to have SERVPRO by my side.  As a newer home owner, SERVPRO helped my husband and I through the process of putting our home back together.  They took their time to make sure every step was taken care of so our house could get back to normal.  The technicians and our project manager were great to work with.  They responded immediately to our emergencies, and worked through them with us to get our house taken care of quickly.  Thank you SERVPRO for your help!

The two gentlemen were fantastic, courteous, and professional.

Polite, helpful, and careful.

SERVPRO was very clear and understanding while talking over the phone and were very quick and accurate with the service they provided me with today. Thank you!