About SERVPRO of Portsmouth

James Toups

Owners of SERVPRO of Portsmouth

SERVPRO of Portsmouth understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." SERVPRO of Portsmouth specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Portsmouth can also mitigate mold and mildew from your home or business as well as bio hazard clean up. Even if you don’t have a major claim, you can still call us for carpet and duct cleaning. Our staff is highly trained in property damage restoration. From training at SERVPRO’s regional training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Portsmouth. If you would like to schedule service for your home or business, please call today! We are available 24/7 so do not hesitate to call any time, day or night. We are committed to getting your home or business back to normal as soon as possible. SERVPRO of Norfolk West was purchased in July 2015 by Jim Toups, the owner of SERVPRO of Portsmouth. This new acquisition allows us to better serve your needs, not just in Norfolk and Portsmouth, but all throughout the area. As your local restoration company, we will have faster response times than ever before and be able to handle losses of any size. Our office is currently located in a spot that is ideal for servicing both Norfolk and Portsmouth. In addition, we also have plans to open a new location in Norfolk very soon. SERVPRO of Portsmouth is a local business with the resources and expertise of a national chain. Since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Insurance and Payment Information

For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

We also accept the following credit cards for your convenience:


  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • CMT - Commercial Carpet Maintenance Technician
  • CRT - Color Repair Technician
  • ECTP - Employee Certification Training Program
  • FCT - Floor Care (Hard Surfaces) Technician
  • FSRT - Fire & Smoke Damage Restoration Technician
  • HST - Health and safety Technician
  • IICRC Certified Firm
  • LCT - Leather Cleaning Technician
  • MSI - Marble and Stone Inspector
  • OCT - Odor Control Technician
  • RCT - Rug Cleaning Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • RRT - Carpet Repair & Reinstallation Technician
  • SCI/SPI/SEN - Carpet Inspector
  • SMT - Stone, Masonry and Ceramic Tile Cleaning Technician
  • SSI - Substrate Subfloor Introduction
  • UFT - Upholstery & Fabric Cleaning Technician
  • WRT - Water Damage Restoration Technician


  • American Fire Sprinkler Association
  • Associated General Contractors of America
  • Better Business Bureau
  • Hampton Roads Association for Commercial Real Estate
  • Hampton Roads Claims Association
  • Honorable Order of the Blue Goose International
  • National Association of Insurance and Financial Advisors
  • Thumbtack