Recent Water Damage Posts

Water You Don't See Hiding 2018

9/14/2018 (Permalink)

With any leak or spill, it’s the water you don't see that can cause the most damage. When you experience a water damage, make the right choice. A mop and common household cleaning products may not be enough for the unseen water intrusions. While the surface may seem dry, the water you don’t see can contain bacteria, cause mold or rot, and cause other unseen damage. SERVPRO of Portsmouth wants to help.

The insurance industry estimates that approximately 90 percent of household damages come from water-related occurrences. The most commonly reported cause is leaky or broken pipes and plumbing fixtures. Home appliances are considered a leading cause of preventable water damage. By implementing a simple inspection and maintenance program, homeowners can reduce their risk significantly:

  • Dishwasher - Periodically check around the base of the dishwasher, as well as the water supply line under the sink.
  • Refrigerator - For refrigerators with ice makers, periodically check the hose connection attached to the water supply.
  • Washing Machine - Hoses should be inspected regularly for wetness around hose ends, as well as for signs of bulging, cracking or fraying. Hoses should be replaced every three to five years.
  • Water Heater - While the service life of the standard water heater is 10 to 15 years, water heaters should be inspected routinely for signs of leaks or tank rust. Water heaters should be located next to a floor drain or placed inside a drain pan piped to the floor drain.

So before risking the value of your home or further damage by attempting to clean and dry it yourself, call SERVPRO of Portsmouth to inspect your home at 757-397-3770.

Burst Pipes and the Polar Vortex 2018

6/20/2018 (Permalink)

As a polar vortex rolled across the United States in early January, there was a point when it was 120 degrees colder in Minnesota than it was in Hampton Roads. Take a second to think about that. Although temperatures in Hampton Roads dropped quickly, we didn't get it as bad as other areas. Unfortunately for homeowners in our area, the drop was still enough to wreak havoc with their pipes. Restoration companies were soon overwhelmed with calls about burst pipes and flooded houses. Although it does seem like some of these burst pipes were inevitable, there are a few precautions that you can take to avoid a major loss next time the temperature drops.

Insulate Pipes

Insulating your pipes is inexpensive compared to the cost of a water damage and is easy to do yourself. This is the first step when preparing your house for cold weather.

Insulate Everything Else

Make sure there is plenty of insulation in your attic and crawlspace. This will keep everything in your house warmer including your pipes.

Run Faucets

When you know that there is going to be a big temperature drop, like the recent polar vortex, don't give water a chance to freeze by running it. The smallest stream from a faucet will keep the water moving and prevent freezing. This is especially important to do with faucets that are served by exposed pipes.

Keep Garage Door Closed

If there are pipes in your garage, you need to keep it as warm as possible. Do not leave it open and try to open it only when absolutely needed.

Remove, Drain, and Store Hoses

Water in hoses can freeze and start a chain reaction that will lead back into your house. Prevent this by removing all hoses from the house and draining them.

Open Cabinets

Open cabinets in the kitchen and bathroom to get some warmer air moving beneath your sinks.

Keep House Temperature Consistent

Most people drop the temperature in their house down at night. When temperatures are especially cold, it is best to keep the house at a higher consistent temperature. The price of heat is nothing compared to the price of a burst pipe.

Set Temperature When Out of Town

If you will be out of town during the winter, make sure to keep the temperature of your house above 55 degrees at the very least.

Following these simple steps can go a long way in preventing a major water damage. For the losses that cannot be prevented, remember to call us at SERVPRO of Portsmouth at 757-397-3770!

Freezing Temperatures Throughout Hampton Roads 2018

6/20/2018 (Permalink)

Temperatures have been below freezing the past few days and all throughout Hampton Roads, there has been a common issue that a lot of people are dealing with, frozen and burst pipes. Hampton Roads has been hit by sudden and drastic temperature drops the past two years. This has lead to all sorts of damage, the most common of which is frozen and burst pipes. Hampton Roads is more vulnerable to these types of damages than many norther cities. This is because most of the buildings in Hampton Roads were not designed with these types of temperatures in mind.


If you remember to do the following things, you will maximize your chances of getting through the cold snap without having any major issues or damage.

  • Make Sure Systems Work
  • Insulate Pipes
  • Insulate Everything Else
  • Run Faucets
  • Keep Garage Door Closed
  • Remove, Drain, and Store Hoses
  • Open Cabinets
  • Keep House Temperature Consistent
  • Set Temperature When Out of Town

If you do have any issues or questions, please feel free to call us. One of our many trained professionals would be happy to assist you.

Call SERVPRO of Portsmouth today at 757-397-3770.

Do you know what's in the water?

4/4/2018 (Permalink)

Water Damage Do you know what's in the water? Did you have a water damage? What was in your water?

3 Categories of Water

Water damage can cause stress in the home or workplace. Whether your water loss is large or small, it is crucial to remediate the situation quickly to prevent any further issues. Water is classified into 3 categories, and it’s important to be able to distinguish the differences among them.

The first category is “Clean Water.” Clean water is the least contaminated, and comes from a clean source, like a leaky faucet or water line. It can turn into a category 2 or 3 if left untreated and exposed to factors such as temperature and other contaminants.

The second category is “Gray Water.” Gray water is contaminated and can come from a dishwasher or washing machine overflow. It is important to remediate gray water as quickly as possible, as it may contain bacteria. And if left untreated, it can turn into a category 3- “Black Water.”

Black water is severely contaminated. Having contact with black water can cause serious illness, and in some cases even death. Examples of black water include flooding from waterways, and standing water. Black water may contain chemicals, microbes and sewage. Avoid any contact with black water.

At SERVPRO of Portsmouth, we provide free estimates for every type of water damage. We want our customers to have peace of mind knowing they will be taken care of by our certified professionals. Our state of the art equipment will have your home or business dry, clean and back to normalcy in a timely and professional manner. If you have any concerns related to a water damage, or to schedule a free estimate, please call us today at 757-397-3770.

Got Water Damage

4/4/2018 (Permalink)

Water Damage Got Water Damage Have you experienced water damage?

Without question, the most important step for a homeowner needs to take when faced with flood or other water damage is to waste no time in drying the area out. The old standby of setting up all your house fans to dry out a flooded area really isn’t very effective in the long run. It may do a satisfactory job on the surface, but deeper water damage to walls, wood, carpet and furniture, along with insufficient drying, can lead to more serious consequences such as mold and mildew growth, the flourishing of harmful bacteria, bugs in rotting wood and in extreme conditions, actual damage to the structural integrity of the home itself. To combat all these harmful possibilities, the best thing you can do is to call in a licensed water damage restoration specialist to tackle the job, like SERVPRO of Portsmouth. Call us today at 757-397-3770!

Do you know what's in the Water 2018

3/23/2018 (Permalink)

Water Damage Do you know what's in the Water 2018 What's in your water?

3 Categories of Water

Water damage can cause stress in the home or workplace. Whether your water loss is large or small, it is crucial to remediate the situation quickly to prevent any further issues. Water is classified into 3 categories, and it’s important to be able to distinguish the differences among them.

The first category is “Clean Water.” Clean water is the least contaminated, and comes from a clean source, like a leaky faucet or water line. It can turn into a category 2 or 3 if left untreated and exposed to factors such as temperature and other contaminants.

The second category is “Gray Water.” Gray water is contaminated and can come from a dishwasher or washing machine overflow. It is important to remediate gray water as quickly as possible, as it may contain bacteria. And if left untreated, it can turn into a category 3- “Black Water.”

Black water is severely contaminated. Having contact with black water can cause serious illness, and in some cases even death. Examples of black water include flooding from waterways, and standing water. Black water may contain chemicals, microbes and sewage. Avoid any contact with black water.

At SERVPRO of Portsmouth, we provide free estimates for every type of water damage. We want our customers to have peace of mind knowing they will be taken care of by our certified professionals. Our state of the art equipment will have your home or business dry, clean and back to normalcy in a timely and professional manner. If you have any concerns related to a water damage, or to schedule a free estimate, please call us today at 757-397-3770.

Burst Pipes and the Polar Vortex

6/20/2017 (Permalink)

As a polar vortex rolled across the United States in early January, there was a point when it was 120 degrees colder in Minnesota than it was in Hampton Roads. Take a second to think about that. Although temperatures in Hampton Roads dropped quickly, we didn't get it as bad as other areas. Unfortunately for homeowners in our area, the drop was still enough to wreak havoc with their pipes. Restoration companies were soon overwhelmed with calls about burst pipes and flooded houses. Although it does seem like some of these burst pipes were inevitable, there are a few precautions that you can take to avoid a major loss next time the temperature drops.

Insulate Pipes

Insulating your pipes is inexpensive compared to the cost of a water damage and is easy to do yourself. This is the first step when preparing your house for cold weather.

Insulate Everything Else

Make sure there is plenty of insulation in your attic and crawlspace. This will keep everything in your house warmer including your pipes.

Run Faucets

When you know that there is going to be a big temperature drop, like the recent polar vortex, don't give water a chance to freeze by running it. The smallest stream from a faucet will keep the water moving and prevent freezing. This is especially important to do with faucets that are served by exposed pipes.

Keep Garage Door Closed

If there are pipes in your garage, you need to keep it as warm as possible. Do not leave it open and try to open it only when absolutely needed.

Remove, Drain, and Store Hoses

Water in hoses can freeze and start a chain reaction that will lead back into your house. Prevent this by removing all hoses from the house and draining them.

Open Cabinets

Open cabinets in the kitchen and bathroom to get some warmer air moving beneath your sinks.

Keep House Temperature Consistent

Most people drop the temperature in their house down at night. When temperatures are especially cold, it is best to keep the house at a higher consistent temperature. The price of heat is nothing compared to the price of a burst pipe.

Set Temperature When Out of Town

If you will be out of town during the winter, make sure to keep the temperature of your house above 55 degrees at the very least.

Following these simple steps can go a long way in preventing a major water damage. For the losses that cannot be prevented, remember to call us at SERVPRO of Portsmouth at 757-397-3770!

Freezing Temperatures Throughout Hampton Roads

6/20/2017 (Permalink)

Temperatures have been below freezing the past few days and all throughout Hampton Roads, there has been a common issue that a lot of people are dealing with, frozen and burst pipes. Hampton Roads has been hit by sudden and drastic temperature drops the past two years. This has lead to all sorts of damage, the most common of which is frozen and burst pipes. Hampton Roads is more vulnerable to these types of damages than many norther cities. This is because most of the buildings in Hampton Roads were not designed with these types of temperatures in mind.


If you remember to do the following things, you will maximize your chances of getting through the cold snap without having any major issues or damage.

  • Make Sure Systems Work
  • Insulate Pipes
  • Insulate Everything Else
  • Run Faucets
  • Keep Garage Door Closed
  • Remove, Drain, and Store Hoses
  • Open Cabinets
  • Keep House Temperature Consistent
  • Set Temperature When Out of Town

If you do have any issues or questions, please feel free to call us. One of our many trained professionals would be happy to assist you.

Call SERVPRO of Portsmouth today at 757-397-3770.

Secondary Damage

4/12/2017 (Permalink)

Water Damage Secondary Damage Don't let this happen to you!

This customer thought they could handle their water mitigation themselves. They soon found out why you should always call us at SERVPRO of Portsmouth just to be sure. The customer started to notice a musty smell in the area where the water damage had occurred in about two weeks ago.

They called us out to take a look and we found high readings with our moisture meters on the base boards and walls of the affected area. We removed the base board do to the high readings and discovered mold on the base boards and the wall behind it. With the approval of the home owner we performed mold remediation to clean the mold and high level of spores in the air. We use specialized equipment and an antimicrobial agent along with certified technicians to perform this remediation.

Hopefully, you will never have a water damage, but if you do don’t think it’s too small to call in the professionals to take a look at it. You would not want to end up with a mold issue like this that is easily prevented just by having us come take a look at the water damage as soon as possible. SERVPRO of Portsmouth provides free estimates and we are willing to work with you schedule to provide minimal inconvenience. Please call us today at 757-397-3770

Do you know what's in the Water?

3/30/2017 (Permalink)

Water Damage Do you know what's in the Water? Be careful not knowing what's in the water!

3 Categories of Water

Water damage can cause stress in the home or workplace. Whether your water loss is large or small, it is crucial to remediate the situation quickly to prevent any further issues. Water is classified into 3 categories, and it’s important to be able to distinguish the differences among them.

The first category is “Clean Water.” Clean water is the least contaminated, and comes from a clean source, like a leaky faucet or water line. It can turn into a category 2 or 3 if left untreated and exposed to factors such as temperature and other contaminants.

The second category is “Gray Water.” Gray water is contaminated and can come from a dishwasher or washing machine overflow. It is important to remediate gray water as quickly as possible, as it may contain bacteria. And if left untreated, it can turn into a category 3- “Black Water.”

Black water is severely contaminated. Having contact with black water can cause serious illness, and in some cases even death. Examples of black water include flooding from waterways, and standing water. Black water may contain chemicals, microbes and sewage. Avoid any contact with black water.

At SERVPRO of Norfolk/Portsmouth, we provide free estimates for every type of water damage. We want our customers to have peace of mind knowing they will be taken care of by our certified professionals. Our state of the art equipment will have your home or business dry, clean and back to normalcy in a timely and professional manner. If you have any concerns related to a water damage, or to schedule a free estimate, please call us today at 757-397-3770.

Got Water Damage

3/30/2017 (Permalink)

Water Damage Got Water Damage Trust the Professionals at SERVPRO Portsmouth!

Without question, the most important step for a homeowner needs to take when faced with flood or other water damage is to waste no time in drying the area out. The old standby of setting up all your house fans to dry out a flooded area really isn’t very effective in the long run. It may do a satisfactory job on the surface, but deeper water damage to walls, wood, carpet and furniture, along with insufficient drying, can lead to more serious consequences such as mold and mildew growth, the flourishing of harmful bacteria, bugs in rotting wood and in extreme conditions, actual damage to the structural integrity of the home itself. To combat all these harmful possibilities, the best thing you can do is to call in a licensed water damage restoration specialist to tackle the job, like SERVPRO of Norfolk/Portsmouth. Call us today at 757-397-3770!

The Water You Don't See

9/19/2016 (Permalink)

With any leak or spill, it’s the water you don't see that can cause the most damage. When you experience a water damage, make the right choice. A mop and common household cleaning products may not be enough for the unseen water intrusions. While the surface may seem dry, the water you don’t see can contain bacteria, cause mold or rot, and cause other unseen damage. SERVPRO of Portsmouth wants to help.

The insurance industry estimates that approximately 90 percent of household damages come from water-related occurrences. The most commonly reported cause is leaky or broken pipes and plumbing fixtures. Home appliances are considered a leading cause of preventable water damage. By implementing a simple inspection and maintenance program, homeowners can reduce their risk significantly:

  • Dishwasher - Periodically check around the base of the dishwasher, as well as the water supply line under the sink.
  • Refrigerator - For refrigerators with ice makers, periodically check the hose connection attached to the water supply.
  • Washing Machine - Hoses should be inspected regularly for wetness around hose ends, as well as for signs of bulging, cracking or fraying. Hoses should be replaced every three to five years.
  • Water Heater - While the service life of the standard water heater is 10 to 15 years, water heaters should be inspected routinely for signs of leaks or tank rust. Water heaters should be located next to a floor drain or placed inside a drain pan piped to the floor drain.

So before risking the value of your home or further damage by attempting to clean and dry it yourself, call SERVPRO of Portsmouth to inspect your home at 757-397-3770.

Freezing Temperatures Throughout Hampton Roads

2/15/2016 (Permalink)

Water Damage Freezing Temperatures Throughout Hampton Roads Insulation is so important for all seasons!!!

Temperatures have been below freezing the past few days and all throughout Hampton Roads, there has been a common issue that a lot of people are dealing with, frozen and burst pipes. Hampton Roads has been hit by sudden and drastic temperature drops the past two years. This has lead to all sorts of damage, the most common of which is frozen and burst pipes. Hampton Roads is more vulnerable to these types of damages than many norther cities. This is because most of the buildings in Hampton Roads were not designed with these types of temperatures in mind.


If you remember to do the following things, you will maximize your chances of getting through the cold snap without having any major issues or damage.

  • Make Sure Systems Work
  • Insulate Pipes
  • Insulate Everything Else
  • Run Faucets
  • Keep Garage Door Closed
  • Remove, Drain, and Store Hoses
  • Open Cabinets
  • Keep House Temperature Consistent
  • Set Temperature When Out of Town

If you do have any issues or questions, please feel free to call us. One of our many trained professionals would be happy to assist you.

Call SERVPRO of Portsmouth today at 757-397-3770.

The Polar Vortex and What to Expect in Winter Seasons

1/5/2015 (Permalink)

Polar vortexes, or polar cyclones as they are sometimes called, are climatological features that hover near the poles year-round. These cold-core low-pressure areas strengthen in the winter and weaken in the summer.  Strengthening storm systems within the troposphere (the lowest portion of the Earth’s atmosphere) can act to intensify the polar vortex by significantly cooling the poles. A portion of the polar vortex can be fragmented and plunge over Canada, the Midwestern, Central, Southern and Northeastern United States.  This alteration in the polar vortex can occur due to the displacement of the polar jet stream. 

An example of this alteration would be the significant northwestern push of the polar jet stream over the Western part of the United States this past winter. This is different than the El Nino and La Nina weather occurrences, which are based on the water temperatures and air pressure in the Pacific Ocean that we have seen in the past. So, will the polar vortex have an effect on the upcoming winter? 

According to the Farmer’s Almanac, this winter the East Coast will be colder with normal to above-normal snowfall.  The coldest periods will be late December through early January and the snowiest periods will be mid-January to early February. Accuweather predicts a soggy, stormy end of the year for the Southeast as a result of the effects of El Nino and even suggests that there may be snow in December. We will have to see if it rains or only sprinkles this winter. 

So it sounds like the Hampton Roads area will need to prepare for a cold and wet winter. Get your sweaters out, stock up on hot cocoa and prepare your home.  Have the chimney inspected, check to see that your pipes are insulated, remember to turn your faucets to a slow, constant drip if the temperatures will be below 20?, disconnect the garden hoses, check all of the weather stripping around your windows and doors, and replace your HVAC filters. All of these things will help keep you and your home safe and minimize any possible damages that could be caused by the sudden drops in temperature.

Although we haven’t seen a whole lot of cold weather so far this winter, it looks like it could still be just around the corner. If it does hit, we probably will not see the same effects as we did on January 21, 1985 when the temperatures dropped to 3 degrees below zero in Norfolk making it the coldest day in the history of Hampton Roads. 

Call SERVPRO of Portsmouth at 757-397-3770.

Burst Pipes and the Polar Vortex

1/17/2014 (Permalink)

Water Damage Burst Pipes and the Polar Vortex Burst pipe in attic saturates flooring throughout house.

As a polar vortex rolled across the United States in early January, there was a point when it was 120 degrees colder in Minnesota than it was in Hampton Roads. Take a second to think about that. Although temperatures in Hampton Roads dropped quickly, we didn't get it as bad as other areas. Unfortunately for homeowners in our area, the drop was still enough to wreak havoc with their pipes. Restoration companies were soon overwhelmed with calls about burst pipes and flooded houses. Although it does seem like some of these burst pipes were inevitable, there are a few precautions that you can take to avoid a major loss next time the temperature drops.

Insulate Pipes

Insulating your pipes is inexpensive compared to the cost of a water damage and is easy to do yourself. This is the first step when preparing your house for cold weather.

Insulate Everything Else

Make sure there is plenty of insulation in your attic and crawlspace. This will keep everything in your house warmer including your pipes.

Run Faucets

When you know that there is going to be a big temperature drop, like the recent polar vortex, don't give water a chance to freeze by running it. The smallest stream from a faucet will keep the water moving and prevent freezing. This is especially important to do with faucets that are served by exposed pipes.

Keep Garage Door Closed

If there are pipes in your garage, you need to keep it as warm as possible. Do not leave it open and try to open it only when absolutely needed.

Remove, Drain, and Store Hoses

Water in hoses can freeze and start a chain reaction that will lead back into your house. Prevent this by removing all hoses from the house and draining them.

Open Cabinets

Open cabinets in the kitchen and bathroom to get some warmer air moving beneath your sinks.

Keep House Temperature Consistent

Most people drop the temperature in their house down at night. When temperatures are especially cold, it is best to keep the house at a higher consistent temperature. The price of heat is nothing compared to the price of a burst pipe.

Set Temperature When Out of Town

If you will be out of town during the winter, make sure to keep the temperature of your house above 55 degrees at the very least.

Following these simple steps can go a long way in preventing a major water damage. For the losses that cannot be prevented, remember to call us at SERVPRO of Portsmouth at 757-397-3770!