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Fire & Water - Cleanup & Restoration

Archived Blog Posts

SERVPRO of Portsmouth always here

11/5/2018 (Permalink)

Why SERVPRO of Portsmouth?

Why choose SERVPRO of Portsmouth over the local competition? SERVPRO is the leading restoration company in the United States & Canada, specializing in water & fire mitigation and mold remediation. SERVPRO of Portsmouth offers biohazard & crime scene cleanup, along with cleaning services for air ducts & HVAC, vandalism, carpet, upholstery, & contents. SERVPRO of Portsmouth is the only local franchise that handles asbestos claims. There are currently over 1,700 franchise locations throughout the United States and Canada.

SERVPRO is nationally known for making both commercial and residential emergency losses “Like it never even happened.” Here at SERVPRO of Portsmouth, we have highly trained & certified project managers, technicians & office staff, who work together to make your remediation process flow as effortlessly as possible. Everyone in our office is personally involved in each job- from fielding calls & going out to job sites, to providing timely estimates, and answering customers questions & concerns. Even our marketers at SERVPRO of Portsmouth are IICRC water certified. And our entire staff participates in our 24 hour on-call rotation, working around the clock for our customers.

Our number one priority at SERVPRO of Portsmouth is customer service & satisfaction. We take pride in our work and promise we will do the best job possible from start to completion to make your loss feel “Like it never even happened.”

Office: 757-397-3770

SERVPRO® Portsmouth

SERVPRO of Portsmouth, THE best local water damage company

11/5/2018 (Permalink)

There's a two step process when first encountering a water damage that strikes your home or business. First is to take a deep breath and second is to call on the warriors of SERVPRO of Portsmouth to remediate the issue.

SERVPRO of Portsmouthis your water damage repair and restoration experts. Here at SERVPRO of Portsmouth, we have a team of qualified technicians to deal with any size water damage that hits your home or business.

Water crisis that bombard your home or business do not wait during normal business hours. That's why here at SERVPRO of Portsmouth, we provide 24/7 emergency services to be there whenever you need us. The harm that water can do your home or business can leave you with a horrific results.

SERVPRO ofPortsmouth is fully supplied to handle any size water damage or disaster at any given time. When you’re doing a search on the internet for the best local water damage company, there are certain things you should look for, and we possess all of them. Learn more about water damage repair and restoration and why we’re THE best local water damage company. Contact us if you’re hit with flooding or water damage. Give us a call:757-397-3770

Be prepared for any storm 2018

9/14/2018 (Permalink)

September is National Preparedness Month and serves as a reminder that we must prepare now, as well as throughout the year, for any emergencies that could arise where we live, work, and visit. Your family may not be together if a disaster strikes, so it is important to have a plan of action to keep everyone as safe as possible. Consider the following questions when making your emergency plan:
• How will my family/household get emergency alerts and warnings?
• How will my family/household get to safe locations during an emergency?

• How will my family/household get in touch if cell phone, internet, or landline doesn’t work?

• How will I let loved ones know I am safe?

• How will my family/household get to a meeting place after the emergency?
Your emergency planning should also address the care of pets, aiding family members with access and functional needs and safely shutting off utilities. It is important to check your insurance policy coverage. You can sign up for preparedness tips & weather alerts by downloading the FEMA app & texting PREPARE to 43362 (4FEMA).
You should also inquire about emergency plans at work, daycare and school. If no plans exist, consider volunteering to help create one.
Once you’ve collected this important information, gather your family members and discuss how to put your plan into place. Practice your plan at least twice a year and update it accordingly if any issues should arise.

Call SERVPRO of Portsmouth at 757-397-3770

Mold Overview 2018

9/14/2018 (Permalink)

Mold can grow anywhere that there is moisture and normally you can see or smell if you have a mold problem. It always needs three things to grow; water or moisture, a food source, and time. Mold usually appears to be fuzzy, with discolored patches that can be slimy, accompanied by a musty odor. If the mold is not visible, it is commonly found behind or underneath carpets, walls, wallpaper and cabinets. Sources that can lead to mold are flooding, roof leaks, indoor plumbing leaks, humidifiers, damp basements and crawlspaces, steam from your bathroom or kitchen, and outdoor drainage problems.

Exposure to mold can cause health issues. You are more susceptible to these health issues if you currently have a respiratory condition or a compromised immune system. Mold cleanup starts with controlling the moisture problem, and identifying and correcting the source of the water/dampness. Call us here at SERVPRO of Portsmouth and we will be happy to answer any questions and assist you in remediating your mold issues.

Call SERVPRO of Portsmouth 757-397-3770

Commercial Desiccant Ready for your Large Loss

9/14/2018 (Permalink)

If you have a large commercial water loss and you need it remedied as quickly as possible, call SERVPRO of Portsmouth at 757-397-3770. We have recently acquired a state of the art, 5000 CFM Desiccant, accompanied by a 150kw generator. Our desiccant is designed to dry large commercial buildings in a fraction of the time of a conventional fan or air mover. This helps you and your business get back on track as soon as possible, making the damage feel “Like it never even happened.”

Currently, our desiccant is stationed in Louisiana, where we are helping the flood victims get their buildings dried out and ready to open for business again. We understand how devastating disasters can be, and how important it is to help people get back to normalcy as quickly as possible. Our Desiccant will remain in Louisiana for as long as it takes to ensure the safety and peace of minds of the victims of this terrible tragedy. As soon as we finish our work in Louisiana, the desiccant will be back in Hampton Roads ready for any size commercial loss.

Water You Don't See Hiding 2018

9/14/2018 (Permalink)

With any leak or spill, it’s the water you don't see that can cause the most damage. When you experience a water damage, make the right choice. A mop and common household cleaning products may not be enough for the unseen water intrusions. While the surface may seem dry, the water you don’t see can contain bacteria, cause mold or rot, and cause other unseen damage. SERVPRO of Portsmouth wants to help.

The insurance industry estimates that approximately 90 percent of household damages come from water-related occurrences. The most commonly reported cause is leaky or broken pipes and plumbing fixtures. Home appliances are considered a leading cause of preventable water damage. By implementing a simple inspection and maintenance program, homeowners can reduce their risk significantly:

  • Dishwasher - Periodically check around the base of the dishwasher, as well as the water supply line under the sink.
  • Refrigerator - For refrigerators with ice makers, periodically check the hose connection attached to the water supply.
  • Washing Machine - Hoses should be inspected regularly for wetness around hose ends, as well as for signs of bulging, cracking or fraying. Hoses should be replaced every three to five years.
  • Water Heater - While the service life of the standard water heater is 10 to 15 years, water heaters should be inspected routinely for signs of leaks or tank rust. Water heaters should be located next to a floor drain or placed inside a drain pan piped to the floor drain.

So before risking the value of your home or further damage by attempting to clean and dry it yourself, call SERVPRO of Portsmouth to inspect your home at 757-397-3770.

National Preparedness Month is September 2018

9/14/2018 (Permalink)

September is National Preparedness Month and we encourage you to take action to prep for any emergencies that could arise in your home or workplace. Make an emergency communication plan for both your home and workplace in the event of floods, wildfires, earthquakes, hurricanes, tornadoes, and winter storms. Educate yourself and your community with the dangers of these disasters and how to best cope with them.

This month is known for a lot of Hurricane activity and we want to make sure you are prepared in the event a storm does hit our area. 

Make sure you are prepared with a disaster supply kit. During an emergency, it is important that you have cell phone backup power, batteries, flashlights, bottled water, non-perishable food, a first aid kit, battery-powered radio, and portable generator Conduct practice drills with your family and co-workers for each scenario. Be sure that your home and belongings are properly insured. Talk to your neighbors and share your tips on preparedness. You never know when disaster will strike so it is important to take the proper precautions to ensure peace of mind. For more safety tips, along with a complete list of important emergency items visit ReadyVirginia.gov.

Call SERVPRO of Portsmouth 757-397-3770

Fewer Storms Now Predicted for 2018 According to Experts

8/15/2018 (Permalink)

Although Hurricane season is far from over, there is good news. Experts are now predicting fewer storms this year than anticipated. Activity for the remainder of 2018 is expected to be “below average.”
Researchers from Colorado State University presume that we will see 9 named storms after August 1st, with 3 being hurricanes, and one reaching major hurricane strength by November 30th.
We have had 4 named storms so far this year: Subtropical Storm “Alberto,” formed on May 21st in the Caribbean Sea, Hurricane “Beryl,” which formed in the Atlantic on July 5th but never made landfall. Hurricane “Chris” which started as a tropical storm in the Atlantic and developed into hurricane strength on July 10th. Luckily, Chris veered back towards the ocean before it could hit the East Coast. And lastly, Tropical Storm Debby, which started developing on August 4th, and has since been down-graded to a Post-Tropical Cyclone.
Colder water temperatures in the Atlantic are creating higher pressure and drier air, which all contribute to the projected drop in storms this season. Drier air helps suppress the formation of thunderstorms, in turn preventing hurricanes from forming.
Experts advise that we continue to stay vigilant and alert this hurricane season, as it only takes one hurricane to create major devastation. Here at SERVPRO of Portsmouth, we are always prepared to assist you in your time of need and make storm damage “Like it never even happened.”

Call SERVPRO of Portsmouth today at 757-397-3770.

The Polar Vortex and What to Expect in Winter Seasons 2018

6/20/2018 (Permalink)

Polar vortexes, or polar cyclones as they are sometimes called, are climatological features that hover near the poles year-round. These cold-core low-pressure areas strengthen in the winter and weaken in the summer.  Strengthening storm systems within the troposphere (the lowest portion of the Earth’s atmosphere) can act to intensify the polar vortex by significantly cooling the poles. A portion of the polar vortex can be fragmented and plunge over Canada, the Midwestern, Central, Southern and Northeastern United States.  This alteration in the polar vortex can occur due to the displacement of the polar jet stream. 

An example of this alteration would be the significant northwestern push of the polar jet stream over the Western part of the United States this past winter. This is different than the El Nino and La Nina weather occurrences, which are based on the water temperatures and air pressure in the Pacific Ocean that we have seen in the past. So, will the polar vortex have an effect on the upcoming winter? 

According to the Farmer’s Almanac, this winter the East Coast will be colder with normal to above-normal snowfall.  The coldest periods will be late December through early January and the snowiest periods will be mid-January to early February. Accuweather predicts a soggy, stormy end of the year for the Southeast as a result of the effects of El Nino and even suggests that there may be snow in December. We will have to see if it rains or only sprinkles this winter. 

So it sounds like the Hampton Roads area always needs to prepare for a cold and wet winter. Get your sweaters out, stock up on hot cocoa and prepare your home.  Have the chimney inspected, check to see that your pipes are insulated, remember to turn your faucets to a slow, constant drip if the temperatures will be below 20?, disconnect the garden hoses, check all of the weather stripping around your windows and doors, and replace your HVAC filters. All of these things will help keep you and your home safe and minimize any possible damages that could be caused by the sudden drops in temperature.

Although we haven’t seen a whole lot of cold weather so far this winter, it looks like it could still be just around the corner. If it does hit, we probably will not see the same effects as we did on January 21, 1985 when the temperatures dropped to 3 degrees below zero in Norfolk making it the coldest day in the history of Hampton Roads. 

Call SERVPRO of Portsmouth at 757-397-3770.

Fall Brings Cool Weather and Increased Risk of Fires 2018

6/20/2018 (Permalink)

There is a chill in the air, beautiful colors outside, football on the TV, and an abundance of decorations to be put up. With everything going on in the fall, it is easy to forget that autumn can be a dangerous time for fires. It is very important to be prepared and aware of your surroundings.

As you start to put up the decorations for Halloween and Thanksgiving, remember that dried flowers, cornstalks, and bales of straw are all highly flammable. Pair this with the candle-lit Jack-O-Lanterns along with other open flames and there is a recipe for disaster. It is very important to be careful and think about the way you decorate. Be sure to keep any flames far away from anything even remotely flammable. It is also very important to keep all exits clear of all decorations.

SERVPRO of Portsmouth isn’t the only one stressing fire prevention in the fall. Each October, the National Fire Protection Association observes Fire Prevention Week. It is a week designated to encourage people to evaluate their surroundings and make sure that they have a plan in place in the event of a fire. It’s a great time for schools and families to teach children about fire safety.

Even if you don’t have children, take some time this month to make sure you have a plan in place. Make sure you have up to date fire extinguishers at the ready and fresh batteries in your smoke detectors. Always remember, no one ever expects a fire to happen. A good plan and fast action can turn a total loss into a small claim. 

Call SERVPRO of Portsmouth today at 757-397-3770.

Power Outages Affect Hampton Roads 2018

6/20/2018 (Permalink)

Due to the humid weather lately, Hampton roads has experienced many severe thunderstorms. This has, in turn, caused both residential homes as well as commercial business to experience outages.

Thousands were without power in Virginia Beach on the night of July 15, 2015 after a severe thunderstorm warning was issued for some areas on the Southside. According to Dominion Virginia Power, more than 2,000 customers in Virginia Beach experienced a power outage. Just after midnight, that number had been reduced to about 1,500 customers and the estimated restoration time was 3 a.m.

 Here are some tips that will prove to be helpful if a power outage looks likely.

To prepare for a power outage you should do the following:

•To begin preparing, you should build an emergency kit and make a family communications plan.

•Follow energy conservation measures to keep the use of electricity as low as possible, which can help power companies avoid imposing rolling power outages.

•Fill plastic containers with water and place them in the refrigerator and freezer if there's room. Leave about an inch of space inside each one, because water expands as it freezes. This chilled or frozen water will help keep food cold during a temporary power outage, by displacing air that can warm up quickly with water or ice that keeps cold for several hours without additional refrigeration.

•Be aware that most medication that requires refrigeration can be kept in a closed refrigerator for several hours without a problem. If unsure, check with your physician or pharmacist.

•Keep your car tank at least half full because gas stations rely on electricity to power their pumps.

•Know where the manual release lever of your electric garage door opener is located and how to operate it. Garage doors can be heavy, so know that you may need help to lift it.

•Keep a key to your house with you if you regularly use the garage as the primary means of entering your home, in case the garage door will not open.

Always remember SERVPRO of Portsmouth is here to help by calling 757-397-3770.

Commercial Fires 2018

6/20/2018 (Permalink)

Living in a high-rise building can protect you from a handful of different disasters. Unfortunately, they don’t make you any less at risk from a fire. Although high rise buildings are more likely to have fire protection systems in place, they face additional challenges that low-rise buildings may not. Complex evacuation strategies, limited fire department accessibility, smoke movement, fire control, and longer egress times and distance are just some of the unique challenges that these buildings may face in the event of a fire. The multiple floors of a high-rise building create the cumulative effect of requiring great numbers of persons to travel great vertical distances on stairs in order to evacuate the building.

People working or residing in high-rise apartment, condominium, and office buildings need to be fully prepared in the event of a fire. Be sure that you are working closely with your neighbors, landlord and co-workers to ensure everyone is aware of the proper fire safety procedures and features in your building in the event of a fire.

Does your building have fire extinguishers and/or sprinklers? Do you know where the fire alarms are located? Do you have an evacuation plan posted in designated areas of the building? SERVPRO offers a complimentary ERP (Emergency Ready Program) for your business that provides an immediate plan of action in the event a fire or other disaster should occur. For more information, contact your local SERVPRO Franchise or go to: https://ready.SERVPRO.com/home/readyprogram

The following are a few essential free resource tips and guidelines from the NFPA (National Fire Protection Association) on how to prevent fires & be prepared in case a fire should occur.

Guidelines to Developing Emergency Action Plans for All-Hazard Emergencies in High-Rise Office Buildings

Download NFPA's free safety tip sheet on high-rise buildings.

See more NFPA tips for escape planning in tall buildings.

Call SERVPRO of Portsmouth today at 757-397-3770 if you need any help. 

Call The Professionals for your Mold Issues 2018

6/20/2018 (Permalink)

This customer thought they could handle their water mitigation themselves. They soon found out why you should always call SERVPRO of Portsmouth just to be sure. The customer started to notice a musty smell in the area where the water damage had occurred in about two weeks ago.

They called us out to take a look and we found high readings with our moisture meters on the base boards and walls of the affected area. We removed the base board do to the high readings and discovered mold on the base boards and the wall behind it. With the approval of the home owner, we performed mold remediation to clean the mold and high level of spores in the air. We use specialized equipment and an antimicrobial agent along with certified technicians to perform this remediation.

Hopefully you will never have a water damage, but if you do, don’t think it’s too small to call in the professionals at SERVPRO of Portsmouth to take a look at it. You would not want to end up with a mold issue like this that is easily prevented just by having us come take a look at the water damage as soon as possible. We provide free estimates and were willing to work with you schedule to provide minimal inconvenience.

Call us here at SERVPRO of Portsmouth today at 757-397-3770 for help. 

The Mold you don't see 2018

6/20/2018 (Permalink)

Here is a picture here from one of our customers who didn’t know they had a mold problem until a one nice day came and they went to open their window and found this. The mold in this home was the result of the very cold weather we experienced mixed with the warm temperatures inside of the home. This creates condensation, which is then trapped inside the window seal, eventually creating this mold buildup. This is more common than you would think and it often goes unnoticed.

The weather the past few weeks as been especially erratic and has created a good opportunity for mold to find its way into many of the nooks and crannies of your home. The best thing that you can do is to make sure all of your seals on doors and windows are tight. Mold needs water to grow and spread so the first step to prevention is cutting off the water source.

You might be thinking, “What should I do if I already have mold?” You should call SERVPRO of Portsmouth, we have technicians that are IICRC certified in mold remediation with years of experience. We also have specialized equipment that we use that filters the air and prevents the spreading of mold spores. So next time you come across an unknown substance that you think might be mold you need to call us at SERVPRO of Portsmouth at 757-397-3770! 

Burst Pipes and the Polar Vortex 2018

6/20/2018 (Permalink)

As a polar vortex rolled across the United States in early January, there was a point when it was 120 degrees colder in Minnesota than it was in Hampton Roads. Take a second to think about that. Although temperatures in Hampton Roads dropped quickly, we didn't get it as bad as other areas. Unfortunately for homeowners in our area, the drop was still enough to wreak havoc with their pipes. Restoration companies were soon overwhelmed with calls about burst pipes and flooded houses. Although it does seem like some of these burst pipes were inevitable, there are a few precautions that you can take to avoid a major loss next time the temperature drops.

Insulate Pipes

Insulating your pipes is inexpensive compared to the cost of a water damage and is easy to do yourself. This is the first step when preparing your house for cold weather.

Insulate Everything Else

Make sure there is plenty of insulation in your attic and crawlspace. This will keep everything in your house warmer including your pipes.

Run Faucets

When you know that there is going to be a big temperature drop, like the recent polar vortex, don't give water a chance to freeze by running it. The smallest stream from a faucet will keep the water moving and prevent freezing. This is especially important to do with faucets that are served by exposed pipes.

Keep Garage Door Closed

If there are pipes in your garage, you need to keep it as warm as possible. Do not leave it open and try to open it only when absolutely needed.

Remove, Drain, and Store Hoses

Water in hoses can freeze and start a chain reaction that will lead back into your house. Prevent this by removing all hoses from the house and draining them.

Open Cabinets

Open cabinets in the kitchen and bathroom to get some warmer air moving beneath your sinks.

Keep House Temperature Consistent

Most people drop the temperature in their house down at night. When temperatures are especially cold, it is best to keep the house at a higher consistent temperature. The price of heat is nothing compared to the price of a burst pipe.

Set Temperature When Out of Town

If you will be out of town during the winter, make sure to keep the temperature of your house above 55 degrees at the very least.

Following these simple steps can go a long way in preventing a major water damage. For the losses that cannot be prevented, remember to call us at SERVPRO of Portsmouth at 757-397-3770!

Freezing Temperatures Throughout Hampton Roads 2018

6/20/2018 (Permalink)

Temperatures have been below freezing the past few days and all throughout Hampton Roads, there has been a common issue that a lot of people are dealing with, frozen and burst pipes. Hampton Roads has been hit by sudden and drastic temperature drops the past two years. This has lead to all sorts of damage, the most common of which is frozen and burst pipes. Hampton Roads is more vulnerable to these types of damages than many norther cities. This is because most of the buildings in Hampton Roads were not designed with these types of temperatures in mind.


If you remember to do the following things, you will maximize your chances of getting through the cold snap without having any major issues or damage.

  • Make Sure Systems Work
  • Insulate Pipes
  • Insulate Everything Else
  • Run Faucets
  • Keep Garage Door Closed
  • Remove, Drain, and Store Hoses
  • Open Cabinets
  • Keep House Temperature Consistent
  • Set Temperature When Out of Town

If you do have any issues or questions, please feel free to call us. One of our many trained professionals would be happy to assist you.

Call SERVPRO of Portsmouth today at 757-397-3770.

Hurricanes in Hampton Roads 2018

6/20/2018 (Permalink)

Just about everyone living in the Hampton Roads area has had to deal with the effects of a hurricane at one point or another. In just the past 15 years, Hampton Roads has been hit by Hurricane Floyd in 1999, Hurricane Isabel in 2003, and Hurricane Irene in 2011. Anyone who was in the area for these storms knows the destruction that comes in the wake of these storms.  Even though there is nothing we can do to prevent storms of this magnitude, there are a lot of things that we can do to better prepare ourselves to deal with them. The first step is to be knowledgeable.

We have been very lucky in years past to have not had any major storms. By all accounts, we were in for a very busy hurricane season. While we are just now entering the peak of the season, we have not seen anything major hit land. Although we have been free and clear, it doesn’t mean we are out of the woods yet. Just last year Hurricane Sandy hit in October. Looking back at 2001, Hurricane Chantal kicked off the hurricane season in September and was followed up by 15 named storms, including nine hurricanes.

So what does this mean for Hampton Roads? It means we are not quite out of the woods yet but we are in the home stretch. Don’t let this period of inactivity lull you to sleep. It is more important than ever to have a plan and to be prepared. You can go to www.ready.gov for more information on making an emergency plan.

If you need help today in preparing emergencies please SERVPRO of Portsmouth at 757-397-3770.

Keeping Up with Your Commercial Maintenance Needs 2018

6/20/2018 (Permalink)

It’s very important to keep up with your commercial maintenance needs because this can prevent damages to your property. Things like checking your hot water heater to see when the last time it was replaced or checking the condensation lines coming from your air conditioning unit are quick and easy preventative measures. These are just some of the things you can check to prevent damages to your home.

Most water damages come from a preventable source such as your hot water heater or air conditioning condensation line. With hot water heaters you should replace them every 8–12 years. Replacement will vary with the severity of your local weather, the design of the unit, quality of installation, and the maintenance your unit has received. With an air conditioner condensation line we would recommend cleaning it once a year to maintain a blockage free line.

There are plenty of websites that explain how to do these things yourself but we would recommend that if you are not a professional, you should hire a professional to perform maintenance on your home. Performing these two quick and easy checks can go a long way in preventing any potential issues. 

REMEMBER to call SERVPRO of Portsmouth at 757-397-3770 when you need help

Summer is Here and it's Time to Grill but Be Careful 2018

6/20/2018 (Permalink)

"Three out of five households own a gas grill” (NFPA); that’s a lot of burgers and hot dogs.  Unfortunately, about 8,800 home fires occur each year as a result of gas grills. That's a lot of hot dogs, hamburgers, steaks and chicken.

  • Always grill outside, and keep the grill well away from the house, deck railings, overhanging branches and all furniture.
  • At the start of grilling season, check your propane tank hose for leaks.
    • The NFPA suggests applying a light soap and water solution to the hose.  Turn on the propane.  A propane leak will release bubbles.  If there are bubbles, turn the propane off immediately.  If the leak stops, meaning you no longer smell propane after the gas is shut off, then have your grill serviced by a professional before using it.
    • If the leak does not stop, meaning you can still smell propane after turning off the gas, call the fire department and do not touch or attempt to move the grill.
  • Never use charcoal lighter fluid to try to start a stubborn gas grill.  Ever.
  • Clean your grill trays regularly.  Make this part of your summer weekend cleaning routine.  The less greasy substance on or around your grill, the better.
  • Keep pets and children away from the grill.  Most know to keep children away, but a rambunctious pet can knock over a grill and cause tremendous damage.  Keep both your pet and your home safe simultaneously by keeping pets inside until the cooking is done.
  • If you smell gas while cooking, immediately move away from the grill and call the fire department.  Do not touch the grill.
  • If the flame goes out while cooking, turn both the grill and gas off and wait 15 minutes before relighting.
  • Never use gasoline on any grill.  Fires caused by gasoline are major sources of burns in the United States.
  • If you are burned while grilling, remove clothing and accessories from the burn site, run cold water over the injury to cool the skin, and call 911.

And if you unfortunately do have a fire, call SERVPRO of Portsmouth at 757-397-3770 and we can assist with your restoration needs. Have a SAFE and FUN Summer. 

After the Fire 2018

5/22/2018 (Permalink)

If you have ever experienced a loss due to a fire, then you know the devastating effects it can have on your property and possessions. It is normal to feel overwhelmed and not know where to begin.  But there are some steps you can take to help alleviate the situation from the beginning. SERVPRO of Portsmouth is here to help you in your time of need. First call SERVPRO of Portsmouth at 757-397-3770 and we will begin to help you with all the steps you need. Then call your insurance company, the sooner the better. They will send an adjuster to your property to assess the damage. Do not attempt to clean any of the damage yourself. Take plenty of pictures of the damage for your records.

It is important to find a temporary housing situation, so you are not living among the smoke damage. Our trained professionals here at SERVPRO of Portsmouth are on call 24/7 to provide you with service, and answers to your questions and concerns. We will come up with a remediation plan, and provide a prompt estimate with no cost to you.

Here at SERVPRO of Portsmouth, we have assisted in both small and large commercial fires as well as residential fires. We know how important it is for our clients to get their homes and businesses back to normal, as efficiently as possible. If you or someone you know has been affected by a fire loss, call us at 757-397-3770. We pride ourselves in assisting you and your mitigation needs.   

Fire and Smoke Damage 2018

5/22/2018 (Permalink)

After a fire, smoke damage can wreak havoc in your home or commercial property. Kitchen flare-ups, closed fireplace flues, and electrical fires can send smoke throughout your house, charring walls, covering everything, and not to mention the smoky smell. The longer you let smoke and odors linger, the more they soak into walls, carpets, and furniture. Once the fire’s out or the flue is open, ventilate the house as quickly as possible to mitigate smoke damage. Open doors and windows, and turn off HVAC systems to avoid further spreading smoke. Call us, SERVPRO of Portsmouth! Let our professional and certified staff in Fire Restoration do the dirty work of ventilating, vacuuming, and deep cleaning.

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Portsmouth will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 757-397-3770n or check us out online at SERVPRO of Portsmouth.

High Rise Fires 2018

5/22/2018 (Permalink)

Living in a high-rise building can protect you from a handful of different disasters. Unfortunately, they don’t make you any less at risk from a fire. Although high rise buildings are more likely to have fire protection systems in place, they face additional challenges that low-rise buildings may not. Complex evacuation strategies, limited fire department accessibility, smoke movement, fire control, and longer egress times and distance are just some of the unique challenges that these buildings may face in the event of a fire. The multiple floors of a high-rise building create the cumulative effect of requiring great numbers of persons to travel great vertical distances on stairs in order to evacuate the building.

People working or residing in high-rise apartment, condominium, and office buildings need to be fully prepared in the event of a fire. Be sure that you are working closely with your neighbors, landlord and co-workers to ensure everyone is aware of the proper fire safety procedures and features in your building in the event of a fire.

Does your building have fire extinguishers and/or sprinklers? Do you know where the fire alarms are located? Do you have an evacuation plan posted in designated areas of the building? SERVPRO of Portsmouth offers a complimentary ERP (Emergency Ready Program) for your business that provides an immediate plan of action in the event a fire or other disaster should occur. For more information, contact SERVPRO of Portsmouth at 757-397-3770 or go to: https://ready.SERVPRO.com/home/readyprogram

The following are a few essential free resource tips and guidelines from the NFPA (National Fire Protection Association) on how to prevent fires & be prepared in case a fire should occur.

Guidelines to Developing Emergency Action Plans for All-Hazard Emergencies in High-Rise Office Buildings

Download NFPA's free safety tip sheet on high-rise buildings.

See more NFPA tips for escape planning in tall buildings.

Do you know what's in the water?

4/4/2018 (Permalink)

Water Damage Do you know what's in the water? Did you have a water damage? What was in your water?

3 Categories of Water

Water damage can cause stress in the home or workplace. Whether your water loss is large or small, it is crucial to remediate the situation quickly to prevent any further issues. Water is classified into 3 categories, and it’s important to be able to distinguish the differences among them.

The first category is “Clean Water.” Clean water is the least contaminated, and comes from a clean source, like a leaky faucet or water line. It can turn into a category 2 or 3 if left untreated and exposed to factors such as temperature and other contaminants.

The second category is “Gray Water.” Gray water is contaminated and can come from a dishwasher or washing machine overflow. It is important to remediate gray water as quickly as possible, as it may contain bacteria. And if left untreated, it can turn into a category 3- “Black Water.”

Black water is severely contaminated. Having contact with black water can cause serious illness, and in some cases even death. Examples of black water include flooding from waterways, and standing water. Black water may contain chemicals, microbes and sewage. Avoid any contact with black water.

At SERVPRO of Portsmouth, we provide free estimates for every type of water damage. We want our customers to have peace of mind knowing they will be taken care of by our certified professionals. Our state of the art equipment will have your home or business dry, clean and back to normalcy in a timely and professional manner. If you have any concerns related to a water damage, or to schedule a free estimate, please call us today at 757-397-3770.

Got Water Damage

4/4/2018 (Permalink)

Water Damage Got Water Damage Have you experienced water damage?

Without question, the most important step for a homeowner needs to take when faced with flood or other water damage is to waste no time in drying the area out. The old standby of setting up all your house fans to dry out a flooded area really isn’t very effective in the long run. It may do a satisfactory job on the surface, but deeper water damage to walls, wood, carpet and furniture, along with insufficient drying, can lead to more serious consequences such as mold and mildew growth, the flourishing of harmful bacteria, bugs in rotting wood and in extreme conditions, actual damage to the structural integrity of the home itself. To combat all these harmful possibilities, the best thing you can do is to call in a licensed water damage restoration specialist to tackle the job, like SERVPRO of Portsmouth. Call us today at 757-397-3770!

Mold in Unexpected Places 2018

3/23/2018 (Permalink)

Mold Remediation Mold in Unexpected Places 2018 Do you know where the mold is hiding?

Here is a picture from one of our customers who didn’t know they had a mold problem until a nice day spring came and they went to open their window and found this. The mold in this home was the result of the very cold weather we experienced mixed with the warm temperatures inside of the home. This creates condensation, which is then trapped inside the window seal, eventually creating this mold buildup. This is more common than you would think and it often goes unnoticed.

The weather the past few weeks has been especially erratic and has created a good opportunity for mold to find its way into many of the nooks and crannies of your home. The best thing that you can do is to make sure all of your seals on doors and windows are tight. Mold needs water to grow and spread so the first step to prevention is cutting off the water source.

You might be thinking, “What should I do if I already have mold?” You should call SERVPRO of Portsmouth, we have technicians that are IICRC certified in mold remediation with years of experience. We also have specialized equipment that we use to filter the air and prevents the spreading of mold spores. So next time you come across an unknown substance that you think might be mold, you need to call SERVPRO of Portsmouth at 757-397-3770! 

Call the Mold Professionals at SERVPRO of Portsmouth 2018

3/23/2018 (Permalink)

Mold Remediation Call the Mold Professionals at SERVPRO of Portsmouth 2018 Don't let this happen to you

This customer thought they could handle their water mitigation themselves, as a lot of people do. They soon found out why you should always call SERVPRO of Portsmouth just to be sure. The customer started to notice a musty smell in the area where the water damage had occurred about two weeks later.

They called SERVPRO of Portsmouth to take a look and we found high readings with our moisture meters on the base boards and walls of the affected area. We removed the base board do to the high readings and discovered mold on the base boards and the wall behind it. With the approval of the home owner, we performed mold remediation to clean the mold and high level of spores in the air. We use specialized equipment and an antimicrobial agent along with certified technicians to perform this remediation.

Hopefully you will never have a water damage, but if you do, don’t think it’s too small to call in the professionals at SERVPRO of Portsmouth to take a look at it. You would not want to end up with a mold issue like this that is easily prevented just by having us come take a look at the water damage as soon as possible. We provide free estimates and were willing to work with you schedule to provide minimal inconvenience.

Please call us today if you have any questions or concerns. SERVPRO of Portsmouth can be reached at 757-397-3770.

Secondary Damage from Mold 2018

3/23/2018 (Permalink)

Mold Remediation Secondary Damage from Mold 2018 The Mold you don't see!!!

This customer thought they could handle their water mitigation themselves. They soon found out why you should always call SERVPRO just to be sure. The customer started to notice a musty smell in the area where the water damage had occurred in about two weeks ago.

They called us out to take a look and we found high readings with our moisture meters on the base boards and walls of the affected area. We removed the base board do to the high readings and discovered mold on the base boards and the wall behind it. With the approval of the home owner, we performed mold remediation to clean the mold and high level of spores in the air. We use specialized equipment and an antimicrobial agent along with certified technicians to perform this remediation.

Hopefully you will never have a water damage, but if you do, don’t think it’s too small to call in the professionals at SERVPRO of Portsmouth to take a look at it. You would not want to end up with a mold issue like this that is easily prevented just by having us come take a look at the water damage as soon as possible. We provide free estimates and were willing to work with you schedule to provide minimal inconvenience.

Call us here at SERVPRO of Portsmouth today at 757-397-3770 for help. 

Restoring Your Portsmouth Commercial Property after a water damage 2018

3/23/2018 (Permalink)

Commercial Restoring Your Portsmouth Commercial Property after a water damage 2018 We are READY when you need us!

Flooding and water damage events at Portsmouth commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while SERVPRO of Portsmouth restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Portsmouth

SERVPRO of Portsmouth specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We Answer the Phone Ready and are ready to Help!


Call Today - 757-397-3770

Certifications

  • SSI - Substrate Subfloor Introduction
  • AMRT - Applied Microbial Remediation Technician
  • SCI/SPI/SEN - Carpet Inspector
  • WRT - Water Damage Restoration Technician
  • OCT - Odor Control Technician
  • SRT - Fire & Smoke Damage Restoration Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • IICRC Certified Firm
  • ASD - Applied Structural Drying Technician
  • MSI - Marble and Stone Inspector
  • CMT - Commercial Carpet Maintenance Technician
  • HST - Health and safety Technician
  • LCT - Leather Cleaning Technician
  • CRT - Color Repair Technician
  • RCT - Rug Cleaning Technician
  • ECTP - Employee Certification Training Program
  • UFT - Upholstery & Fabric Cleaning Technician
  • SMT - Stone, Masonry and Ceramic Tile Cleaning Technician
  • FCT - Floor Care (Hard Surfaces) Technician
  • CCT - Carpet Cleaning Technician
  • RRT - Carpet Repair & Reinstallation Technician

Affiliations

  • Better Business Bureau
  • American Fire Sprinkler Association
  • Associated General Contractors of America
  • Hampton Roads Association for Commercial Real Estate
  • Hampton Roads Claims Association
  • Honorable Order of the Blue Goose International
  • National Association of Insurance and Financial Advisors

Commercial Water Damage Portsmouth 2018

3/23/2018 (Permalink)

Commercial Commercial Water Damage Portsmouth 2018 Let us help you and your commercial building needs!

SERVPRO of Portsmouth Strives to Restore Your Commercial Water Damaged Property

It's the worst nightmare for any commercial property owner. You have tenants approved; they move in, and for whatever reason, they go out of their way to damage your walls, carpet, flooring, fixtures and appliances. Somehow they even managed to destroy the crown molding and baseboards. They've caused water damage to areas that don't even have any plumbing. Light fixtures, switches, faucets, tubs, and all of the furniture that was on the property, including some of theirs that they left behind during their hasty escape are all damaged.

What would you say if I told you that you have access to professionally trained commercial water damage technicians in SERVPRO Portsmouth that are ready to assist you during every step of this sort of restoration and more? Our expertly trained staff will even help you with all of the paperwork that is required to submit to your insurance company. To help in reducing the costs associated with the repairs, we have technicians specifically designed to handle every aspect of the restoration so that typically we can accomplish the entire commercial water damage and rebuild needed.
 
SERVPRO of Portsmouth technicians are available whenever you need us. We have twenty-four-hour emergency service and rapid response teams to get to your commercial property fast and perform the repairs that you need. We'll perform a full inspection and assessment and go over everything with you that is required to return your commercial property to its pre-damage condition. 
 
We can handle moving all of your furniture and valuables to a safe location on-site or even off-site while repairs are performed to the rest of the property. At SERVPRO of Portsmouth we take great care to restore as many of your items as possible and treat your valuables as though they were our own, working hard to make this incident as inconvenient as possible.

Document Restoration 

In the aftermath of disaster, some of your most valued contents—documents, photographs, and books—could be lost forever. As a leader in the restoration industry, SERVPRO knows that timely mitigation is the key to recovering damaged possessions. With years of experience and state-of-the-art technology, SERVPRO’s restoration professionals will help you recover your paper goods before it is too late.

Our Document Restoration Facility:

  • Innovative: we use the latest vacuum freeze-drying method, as well as gamma irradiation technology for sterilizing
  • Secure: managed by HIPPA Master-certified technicians, under 24/7 surveillance
  • Digital: we use a computerized inventory system for digitizing your documents
  • Flexible capacity - we can accommodate large commercial losses or small residential jobs
  • Full Service: we offer a range of services including drying, cleaning/disinfecting, re-jacketing, digitizing, and deodorization

 
SERVPRO of Portsmouth is here to help, from water removal to full restoration of your property, leave your commercial water damage restoration needs to our expertly trained staff. We'll have your property back to working order and ready for your next tenant as soon as possible with as little impact on your normal daily operations as we can. 
 
The professional services at SERVPRO of Portsmouth are only a phone call away and available to you 24/7, make the call, you won't be disappointed. 757-397-3770

Commercial Fire Damage Restoration in Portsmouth 2018

3/23/2018 (Permalink)

Commercial Commercial Fire Damage Restoration in Portsmouth 2018 Are you prepared for this? If not let us help!

Fire damage can be very devastating for a business or commercial property no matter the time. In addition to fire, smoke, and soot damage, water damage caused by firefighting efforts and fire suppression systems may occur. Every hour spent restoring your business back to pre-fire condition is an hour of lost revenue and productivity. If you have a fire emergency, call SERVPRO of Portsmouth.

Commercial Restoration Presents Unique Challenges

SERVPRO of Portsmouth have the training, experience, and equipment to manage your commercial fire damage emergency. They will respond quickly and manage the fire restoration project through to its completion—getting your property business-ready. Learn more about SERVPRO of Portsmouth Professional training and certifications.

  • Fire and Smoke Restoration Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician
  • Water Damage Restoration Technician

If you need help with fire damage cleanup and restoration, call SERVPRO of Portsmouth at 757-397-3770.

Do you know what's in the Water 2018

3/23/2018 (Permalink)

Water Damage Do you know what's in the Water 2018 What's in your water?

3 Categories of Water

Water damage can cause stress in the home or workplace. Whether your water loss is large or small, it is crucial to remediate the situation quickly to prevent any further issues. Water is classified into 3 categories, and it’s important to be able to distinguish the differences among them.

The first category is “Clean Water.” Clean water is the least contaminated, and comes from a clean source, like a leaky faucet or water line. It can turn into a category 2 or 3 if left untreated and exposed to factors such as temperature and other contaminants.

The second category is “Gray Water.” Gray water is contaminated and can come from a dishwasher or washing machine overflow. It is important to remediate gray water as quickly as possible, as it may contain bacteria. And if left untreated, it can turn into a category 3- “Black Water.”

Black water is severely contaminated. Having contact with black water can cause serious illness, and in some cases even death. Examples of black water include flooding from waterways, and standing water. Black water may contain chemicals, microbes and sewage. Avoid any contact with black water.

At SERVPRO of Portsmouth, we provide free estimates for every type of water damage. We want our customers to have peace of mind knowing they will be taken care of by our certified professionals. Our state of the art equipment will have your home or business dry, clean and back to normalcy in a timely and professional manner. If you have any concerns related to a water damage, or to schedule a free estimate, please call us today at 757-397-3770.

Commercial Mold in Hampton Roads

3/23/2018 (Permalink)

Commercial Commercial Mold in Hampton Roads What's behind your walls?

Mold is often the unseen enemy within our homes or businesses. It sneaks to find an ideal nook that it calls home, and from there it can gradually grow and expand its reach. And because it comes up on us unidentified, if left unchecked, 

The textbook Mold building

Mold is very particular about where it resides. You won’t find it on a windowsill that’s bright with sunlight. Nor will you see it on floors and tiles that you walk on daily and vacuum and mop daily. However, even if most of the area is airy, filled with natural and artificial light, and cleaned often, there are sources inside your area that can allow Mold to flourish:

Indoor Humidity Levels

Climates that are extremely humid can lead to indoor humidity levels rising. On the other extreme, homeowners living with low indoor humidity levels tend to power up their humidifiers to seek relief. Other sources of indoor humidity include:

Mold needs indoor humidity levels to be slightly higher than 55% to take root. So whether you use a humidifier or a de-humidifier, make sure the humidity levels inside your home never surpass the 55% level.

Condensation Causes Mold

Cold surfaces can create condensation in your home. Condensation collects on cold metal pipes as well as on cold concrete floors, even if there is carpet over the top, and on walls. Places like these where condensation occurs are prime spots for mold growth.

Indoor leaks

Leaking roofs, pipes and appliances (washing machines, dish washers, water heaters) are another source of house Mold. Hidden pipes (behind walls and floors) can sometimes host Mold for many years, allowing it to spread throughout the home, before the telltale signs (discoloration, damp patches, and odor) of Mold begin to appear.

The Mold Theme  

By now, readers may have grasped on to the fact that the common sources of Mold explored above have a common theme. Can you guess what that is? If you guessed Dampness, then you are right.  Anywhere there’s unchecked dampness within the house, Mold finds a home. And the best way to protect yourself is to continually inspect and observe every part of the home, especially rarely used or lightly trafficked areas.

If you have questions or are concerned about potential mold in your home of office, please contact SERVPRO of Portsmouth at 757-397-3770.

Hurricane Preparedness 2017

9/14/2017 (Permalink)

Storm Damage Hurricane Preparedness 2017 Hurricane Season

Hurricane season is upon us and here at SERVPRO of Portsmouth we urge our community to be prepared for any emergencies that might arise. With recent events in Houston TX and surrounding areas we urge you to always be prepared.  It is extremely important to have an evacuation plan and know your local evacuation route for both your home and your workplace. Make sure you and your family have a disaster kit equipped with the proper supplies, including batteries, a flashlight, first aid supplies, cash, and copies of your identification/documentation. Be prepared for the event that you lose water and power and be aware that you may not be able to evacuate due to flooded or blocked roads. Always have a list of your emergency contacts readily available.

Hurricanes are classified into 5 categories, with a category 5 hurricane having the potential to do the most damage. Category 5 hurricanes have been known to produce winds over 150 miles per hour, so make sure to take the necessary precautions to protect your family, home, and workplace. Secure your outdoor tools and furniture and board up all windows with plywood. Turn off utilities and propane tanks if instructed to do so by the authorities. You can get a complete recommended list of hurricane preparedness tips on FEMA’s website at www.fema.gov.

Hurricane 2017 Prep

9/11/2017 (Permalink)

Storm Damage Hurricane 2017 Prep Be Prepared

Just about everyone living in the Hampton Roads area has had to deal with the effects of a hurricane at one point or another. In just the past 15 years, Hampton Roads has been hit by Hurricane Floyd in 1999, Hurricane Isabel in 2003, and Hurricane Irene in 2011. Anyone who was in the area for these storms knows the destruction that comes in the wake of these storms.  Even though there is nothing we can do to prevent storms of this magnitude, there are a lot of things that we can do to better prepare ourselves to deal with them. The first step is to be knowledgeable.

We have been very lucky in years past to have not had any major storms. By all accounts, we were in for a very busy hurricane season. While we are just now entering the peak of the season, we have not seen anything major hit land. Although we have been free and clear, it doesn’t mean we are out of the woods yet. Just last year Hurricane Sandy hit in October. Looking back at 2001, Hurricane Chantal kicked off the hurricane season in September and was followed up by 15 named storms, including nine hurricanes.

So what does this mean for Hampton Roads? It means we are not quite out of the woods yet but we are in the home stretch. Don’t let this period of inactivity lull you to sleep. It is more important than ever to have a plan and to be prepared. You can go to www.ready.gov for more information on making an emergency plan.

Call SERVPRO of Portsmouth today at 757-397-3770 and we can help you prepare for the storm. 

The Polar Vortex and What to Expect in Winter Seasons

6/20/2017 (Permalink)

Storm Damage The Polar Vortex and What to Expect in Winter Seasons Be Prepared for Winter

Polar vortexes, or polar cyclones as they are sometimes called, are climatological features that hover near the poles year-round. These cold-core low-pressure areas strengthen in the winter and weaken in the summer.  Strengthening storm systems within the troposphere (the lowest portion of the Earth’s atmosphere) can act to intensify the polar vortex by significantly cooling the poles. A portion of the polar vortex can be fragmented and plunge over Canada, the Midwestern, Central, Southern and Northeastern United States.  This alteration in the polar vortex can occur due to the displacement of the polar jet stream. 

An example of this alteration would be the significant northwestern push of the polar jet stream over the Western part of the United States this past winter. This is different than the El Nino and La Nina weather occurrences, which are based on the water temperatures and air pressure in the Pacific Ocean that we have seen in the past. So, will the polar vortex have an effect on the upcoming winter? 

According to the Farmer’s Almanac, this winter the East Coast will be colder with normal to above-normal snowfall.  The coldest periods will be late December through early January and the snowiest periods will be mid-January to early February. Accuweather predicts a soggy, stormy end of the year for the Southeast as a result of the effects of El Nino and even suggests that there may be snow in December. We will have to see if it rains or only sprinkles this winter. 

So it sounds like the Hampton Roads area will need to prepare for a cold and wet winter. Get your sweaters out, stock up on hot cocoa and prepare your home.  Have the chimney inspected, check to see that your pipes are insulated, remember to turn your faucets to a slow, constant drip if the temperatures will be below 20?, disconnect the garden hoses, check all of the weather stripping around your windows and doors, and replace your HVAC filters. All of these things will help keep you and your home safe and minimize any possible damages that could be caused by the sudden drops in temperature.

Although we haven’t seen a whole lot of cold weather so far this winter, it looks like it could still be just around the corner. If it does hit, we probably will not see the same effects as we did on January 21, 1985 when the temperatures dropped to 3 degrees below zero in Norfolk making it the coldest day in the history of Hampton Roads. 

Call SERVPRO of Portsmouth at 757-397-3770.

Fall Brings Cool Weather and Increased Risk of Fires

6/20/2017 (Permalink)

Fire Damage Fall Brings Cool Weather and Increased Risk of Fires Be Prepared

There is a chill in the air, beautiful colors outside, football on the TV, and an abundance of decorations to be put up. With everything going on in the fall, it is easy to forget that autumn can be a dangerous time for fires. It is very important to be prepared and aware of your surroundings.

As you start to put up the decorations for Halloween and Thanksgiving, remember that dried flowers, cornstalks, and bales of straw are all highly flammable. Pair this with the candle-lit Jack-O-Lanterns along with other open flames and there is a recipe for disaster. It is very important to be careful and think about the way you decorate. Be sure to keep any flames far away from anything even remotely flammable. It is also very important to keep all exits clear of all decorations.

SERVPRO of Portsmouth isn’t the only one stressing fire prevention in the fall. Each October, the National Fire Protection Association observes Fire Prevention Week. It is a week designated to encourage people to evaluate their surroundings and make sure that they have a plan in place in the event of a fire. It’s a great time for schools and families to teach children about fire safety.

Even if you don’t have children, take some time this month to make sure you have a plan in place. Make sure you have up to date fire extinguishers at the ready and fresh batteries in your smoke detectors. Always remember, no one ever expects a fire to happen. A good plan and fast action can turn a total loss into a small claim. 

Call SERVPRO of Portsmouth today at 757-397-3770.

Power Outages Affect Hampton Roads

6/20/2017 (Permalink)

Commercial Power Outages Affect Hampton Roads Is your business prepared???

Due to the humid weather lately, Hampton roads has experienced many severe thunderstorms. This has, in turn, caused both residential homes as well as commercial business to experience outages.

Thousands were without power in Virginia Beach on the night of July 15, 2015 after a severe thunderstorm warning was issued for some areas on the Southside. According to Dominion Virginia Power, more than 2,000 customers in Virginia Beach experienced a power outage. Just after midnight, that number had been reduced to about 1,500 customers and the estimated restoration time was 3 a.m.

 Here are some tips that will prove to be helpful if a power outage looks likely.

To prepare for a power outage you should do the following:

•To begin preparing, you should build an emergency kit and make a family communications plan.

•Follow energy conservation measures to keep the use of electricity as low as possible, which can help power companies avoid imposing rolling power outages.

•Fill plastic containers with water and place them in the refrigerator and freezer if there's room. Leave about an inch of space inside each one, because water expands as it freezes. This chilled or frozen water will help keep food cold during a temporary power outage, by displacing air that can warm up quickly with water or ice that keeps cold for several hours without additional refrigeration.

•Be aware that most medication that requires refrigeration can be kept in a closed refrigerator for several hours without a problem. If unsure, check with your physician or pharmacist.

•Keep your car tank at least half full because gas stations rely on electricity to power their pumps.

•Know where the manual release lever of your electric garage door opener is located and how to operate it. Garage doors can be heavy, so know that you may need help to lift it.

•Keep a key to your house with you if you regularly use the garage as the primary means of entering your home, in case the garage door will not open.

Always remember SERVPRO of Portsmouth is here to help by calling 757-397-3770.

Commercial Fires

6/20/2017 (Permalink)

Living in a high-rise building can protect you from a handful of different disasters. Unfortunately, they don’t make you any less at risk from a fire. Although high rise buildings are more likely to have fire protection systems in place, they face additional challenges that low-rise buildings may not. Complex evacuation strategies, limited fire department accessibility, smoke movement, fire control, and longer egress times and distance are just some of the unique challenges that these buildings may face in the event of a fire. The multiple floors of a high-rise building create the cumulative effect of requiring great numbers of persons to travel great vertical distances on stairs in order to evacuate the building.

People working or residing in high-rise apartment, condominium, and office buildings need to be fully prepared in the event of a fire. Be sure that you are working closely with your neighbors, landlord and co-workers to ensure everyone is aware of the proper fire safety procedures and features in your building in the event of a fire.

Does your building have fire extinguishers and/or sprinklers? Do you know where the fire alarms are located? Do you have an evacuation plan posted in designated areas of the building? SERVPRO offers a complimentary ERP (Emergency Ready Program) for your business that provides an immediate plan of action in the event a fire or other disaster should occur. For more information, contact your local SERVPRO Franchise or go to: https://ready.SERVPRO.com/home/readyprogram

The following are a few essential free resource tips and guidelines from the NFPA (National Fire Protection Association) on how to prevent fires & be prepared in case a fire should occur.

Guidelines to Developing Emergency Action Plans for All-Hazard Emergencies in High-Rise Office Buildings

Download NFPA's free safety tip sheet on high-rise buildings.

See more NFPA tips for escape planning in tall buildings.

Call SERVPRO of Portsmouth today at 757-397-3770 if you need any help. 

Call The Professionals for your Mold Issues

6/20/2017 (Permalink)

This customer thought they could handle their water mitigation themselves. They soon found out why you should always call SERVPRO of Portsmouth just to be sure. The customer started to notice a musty smell in the area where the water damage had occurred in about two weeks ago.

They called us out to take a look and we found high readings with our moisture meters on the base boards and walls of the affected area. We removed the base board do to the high readings and discovered mold on the base boards and the wall behind it. With the approval of the home owner, we performed mold remediation to clean the mold and high level of spores in the air. We use specialized equipment and an antimicrobial agent along with certified technicians to perform this remediation.

Hopefully you will never have a water damage, but if you do, don’t think it’s too small to call in the professionals at SERVPRO of Portsmouth to take a look at it. You would not want to end up with a mold issue like this that is easily prevented just by having us come take a look at the water damage as soon as possible. We provide free estimates and were willing to work with you schedule to provide minimal inconvenience.

Call us here at SERVPRO of Portsmouth today at 757-397-3770 for help. 

The Mold you don't See

6/20/2017 (Permalink)

Mold Remediation The Mold you don't See What's hiding behind your walls.

Here is a picture here from one of our customers who didn’t know they had a mold problem until a one nice day came and they went to open their window and found this. The mold in this home was the result of the very cold weather we experienced mixed with the warm temperatures inside of the home. This creates condensation, which is then trapped inside the window seal, eventually creating this mold buildup. This is more common than you would think and it often goes unnoticed.

The weather the past few weeks as been especially erratic and has created a good opportunity for mold to find its way into many of the nooks and crannies of your home. The best thing that you can do is to make sure all of your seals on doors and windows are tight. Mold needs water to grow and spread so the first step to prevention is cutting off the water source.

You might be thinking, “What should I do if I already have mold?” You should call SERVPRO of Portsmouth, we have technicians that are IICRC certified in mold remediation with years of experience. We also have specialized equipment that we use that filters the air and prevents the spreading of mold spores. So next time you come across an unknown substance that you think might be mold you need to call us at SERVPRO of Portsmouth at 757-397-3770! 

Burst Pipes and the Polar Vortex

6/20/2017 (Permalink)

As a polar vortex rolled across the United States in early January, there was a point when it was 120 degrees colder in Minnesota than it was in Hampton Roads. Take a second to think about that. Although temperatures in Hampton Roads dropped quickly, we didn't get it as bad as other areas. Unfortunately for homeowners in our area, the drop was still enough to wreak havoc with their pipes. Restoration companies were soon overwhelmed with calls about burst pipes and flooded houses. Although it does seem like some of these burst pipes were inevitable, there are a few precautions that you can take to avoid a major loss next time the temperature drops.

Insulate Pipes

Insulating your pipes is inexpensive compared to the cost of a water damage and is easy to do yourself. This is the first step when preparing your house for cold weather.

Insulate Everything Else

Make sure there is plenty of insulation in your attic and crawlspace. This will keep everything in your house warmer including your pipes.

Run Faucets

When you know that there is going to be a big temperature drop, like the recent polar vortex, don't give water a chance to freeze by running it. The smallest stream from a faucet will keep the water moving and prevent freezing. This is especially important to do with faucets that are served by exposed pipes.

Keep Garage Door Closed

If there are pipes in your garage, you need to keep it as warm as possible. Do not leave it open and try to open it only when absolutely needed.

Remove, Drain, and Store Hoses

Water in hoses can freeze and start a chain reaction that will lead back into your house. Prevent this by removing all hoses from the house and draining them.

Open Cabinets

Open cabinets in the kitchen and bathroom to get some warmer air moving beneath your sinks.

Keep House Temperature Consistent

Most people drop the temperature in their house down at night. When temperatures are especially cold, it is best to keep the house at a higher consistent temperature. The price of heat is nothing compared to the price of a burst pipe.

Set Temperature When Out of Town

If you will be out of town during the winter, make sure to keep the temperature of your house above 55 degrees at the very least.

Following these simple steps can go a long way in preventing a major water damage. For the losses that cannot be prevented, remember to call us at SERVPRO of Portsmouth at 757-397-3770!

Freezing Temperatures Throughout Hampton Roads

6/20/2017 (Permalink)

Temperatures have been below freezing the past few days and all throughout Hampton Roads, there has been a common issue that a lot of people are dealing with, frozen and burst pipes. Hampton Roads has been hit by sudden and drastic temperature drops the past two years. This has lead to all sorts of damage, the most common of which is frozen and burst pipes. Hampton Roads is more vulnerable to these types of damages than many norther cities. This is because most of the buildings in Hampton Roads were not designed with these types of temperatures in mind.


If you remember to do the following things, you will maximize your chances of getting through the cold snap without having any major issues or damage.

  • Make Sure Systems Work
  • Insulate Pipes
  • Insulate Everything Else
  • Run Faucets
  • Keep Garage Door Closed
  • Remove, Drain, and Store Hoses
  • Open Cabinets
  • Keep House Temperature Consistent
  • Set Temperature When Out of Town

If you do have any issues or questions, please feel free to call us. One of our many trained professionals would be happy to assist you.

Call SERVPRO of Portsmouth today at 757-397-3770.

Hurricanes in Hampton Roads

6/19/2017 (Permalink)

Storm Damage Hurricanes in Hampton Roads Are you prepared!!!

Just about everyone living in the Hampton Roads area has had to deal with the effects of a hurricane at one point or another. In just the past 15 years, Hampton Roads has been hit by Hurricane Floyd in 1999, Hurricane Isabel in 2003, and Hurricane Irene in 2011. Anyone who was in the area for these storms knows the destruction that comes in the wake of these storms.  Even though there is nothing we can do to prevent storms of this magnitude, there are a lot of things that we can do to better prepare ourselves to deal with them. The first step is to be knowledgeable.

We have been very lucky in years past to have not had any major storms. By all accounts, we were in for a very busy hurricane season. While we are just now entering the peak of the season, we have not seen anything major hit land. Although we have been free and clear, it doesn’t mean we are out of the woods yet. Just last year Hurricane Sandy hit in October. Looking back at 2001, Hurricane Chantal kicked off the hurricane season in September and was followed up by 15 named storms, including nine hurricanes.

So what does this mean for Hampton Roads? It means we are not quite out of the woods yet but we are in the home stretch. Don’t let this period of inactivity lull you to sleep. It is more important than ever to have a plan and to be prepared. You can go to www.ready.gov for more information on making an emergency plan.

Keeping Up with Your Commercial Maintenance Needs

6/19/2017 (Permalink)

Commercial Keeping Up with Your Commercial Maintenance Needs Water Heaters

It’s very important to keep up with your commercial maintenance needs because this can prevent damages to your property. Things like checking your hot water heater to see when the last time it was replaced or checking the condensation lines coming from your air conditioning unit are quick and easy preventative measures. These are just some of the things you can check to prevent damages to your home.

Most water damages come from a preventable source such as your hot water heater or air conditioning condensation line. With hot water heaters you should replace them every 8–12 years. Replacement will vary with the severity of your local weather, the design of the unit, quality of installation, and the maintenance your unit has received. With an air conditioner condensation line we would recommend cleaning it once a year to maintain a blockage free line.

There are plenty of websites that explain how to do these things yourself but we would recommend that if you are not a professional, you should hire a professional to perform maintenance on your home. Performing these two quick and easy checks can go a long way in preventing any potential issues. 

REMEMBER to call SERVPRO of Portsmouth at 757-397-3770 when you need help.

After the Fire

4/13/2017 (Permalink)

Fire Damage After the Fire SERVPRO of Portsmouth is here to help you in the event you have a fire.

If you have ever experienced a loss due to a fire, then you know the devastating effects it can have on your property and possessions. It is normal to feel overwhelmed and not know where to begin.  But there are some steps you can take to help alleviate the situation from the beginning. SERVPRO of Portsmouth is here to help you in your time of need. First call SERVPRO of Portsmouth at 757-397-3770 and we will begin to help you with all the steps you need. Then call your insurance company, the sooner the better. They will send an adjuster to your property to assess the damage. Do not attempt to clean any of the damage yourself. Take plenty of pictures of the damage for your records.

It is important to find a temporary housing situation, so you are not living among the smoke damage. Our trained professionals here at SERVPRO of Portsmouth are on call 24/7 to provide you with service, and answers to your questions and concerns. We will come up with a remediation plan, and provide a prompt estimate with no cost to you.

Here at SERVPRO of Portsmouth, we have assisted in both small and large commercial fires as well as residential fires. We know how important it is for our clients to get their homes and businesses back to normal, as efficiently as possible. If you or someone you know has been affected by a fire loss, call us at 757-397-3770. We pride ourselves in assisting you and your mitigation needs.   

Fire and Smoke Damage

4/13/2017 (Permalink)

Fire Damage Fire and Smoke Damage Smoke Damage after the fire.

After a fire, smoke damage can wreak havoc in your home or commercial property. Kitchen flare-ups, closed fireplace flues, and electrical fires can send smoke throughout your house, charring walls, covering everything, and not to mention the smoky smell. The longer you let smoke and odors linger, the more they soak into walls, carpets, and furniture. Once the fire’s out or the flue is open, ventilate the house as quickly as possible to mitigate smoke damage. Open doors and windows, and turn off HVAC systems to avoid further spreading smoke. Call us, SERVPRO of Portsmouth! Let our professional and certified staff in Fire Restoration do the dirty work of ventilating, vacuuming, and deep cleaning.

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Portsmouth will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 757-397-3770n or check us out online at SERVPRO of Portsmouth.

Secondary Damage

4/12/2017 (Permalink)

Water Damage Secondary Damage Don't let this happen to you!

This customer thought they could handle their water mitigation themselves. They soon found out why you should always call us at SERVPRO of Portsmouth just to be sure. The customer started to notice a musty smell in the area where the water damage had occurred in about two weeks ago.

They called us out to take a look and we found high readings with our moisture meters on the base boards and walls of the affected area. We removed the base board do to the high readings and discovered mold on the base boards and the wall behind it. With the approval of the home owner we performed mold remediation to clean the mold and high level of spores in the air. We use specialized equipment and an antimicrobial agent along with certified technicians to perform this remediation.

Hopefully, you will never have a water damage, but if you do don’t think it’s too small to call in the professionals to take a look at it. You would not want to end up with a mold issue like this that is easily prevented just by having us come take a look at the water damage as soon as possible. SERVPRO of Portsmouth provides free estimates and we are willing to work with you schedule to provide minimal inconvenience. Please call us today at 757-397-3770

High Rise Fires

4/12/2017 (Permalink)

Fire Damage High Rise Fires SERVPRO of Portsmouth is here to help in your time of need!

Living in a high-rise building can protect you from a handful of different disasters. Unfortunately, they don’t make you any less at risk from a fire. Although high rise buildings are more likely to have fire protection systems in place, they face additional challenges that low-rise buildings may not. Complex evacuation strategies, limited fire department accessibility, smoke movement, fire control, and longer egress times and distance are just some of the unique challenges that these buildings may face in the event of a fire. The multiple floors of a high-rise building create the cumulative effect of requiring great numbers of persons to travel great vertical distances on stairs in order to evacuate the building.

People working or residing in high-rise apartment, condominium, and office buildings need to be fully prepared in the event of a fire. Be sure that you are working closely with your neighbors, landlord and co-workers to ensure everyone is aware of the proper fire safety procedures and features in your building in the event of a fire.

Does your building have fire extinguishers and/or sprinklers? Do you know where the fire alarms are located? Do you have an evacuation plan posted in designated areas of the building? SERVPRO of Portsmouth offers a complimentary ERP (Emergency Ready Program) for your business that provides an immediate plan of action in the event a fire or other disaster should occur. For more information, contact SERVPRO of Portsmouth at 757-397-3770 or go to: https://ready.SERVPRO.com/home/readyprogram

The following are a few essential free resource tips and guidelines from the NFPA (National Fire Protection Association) on how to prevent fires & be prepared in case a fire should occur.

Guidelines to Developing Emergency Action Plans for All-Hazard Emergencies in High-Rise Office Buildings

Download NFPA's free safety tip sheet on high-rise buildings.

See more NFPA tips for escape planning in tall buildings.

Let SERVPRO of Portsmouth Handle your fire damage needs

4/12/2017 (Permalink)

Fire Damage Let SERVPRO of Portsmouth Handle your fire damage needs Call SERVPRO of Portsmouth today at 757-397-3770

With responsive and precise fire damage repair from SERVPRO of Portsmouth, even the worst disasters can be put in the past. Roaring flames have been one of man’s greatest enemies since the dawn of history, and though it’s easier to handle these days, it can still cause havoc if it gets out of control. Not only can the flames cause enormous damage, the ash, soot and smoke residue that remains will make the home almost noxious to live in. Both can create irritating odors, discolor walls or ceilings and cause breathing issues if there is a high concentration of ash left over.

SERVPRO of Portsmouth fire damage repair will remove the ash and smoke residue left behind. This has to be done quickly because ash is acidic and will cause materials to deteriorate if allowed to sit for long. SERVPRO of Portsmouth certified technicians work hard to provide a thorough cleanup.  This will include treatment of every surface that is affected by ash and soot. This includes cleaning down walls, ceilings, furniture and countertops. Ash and smoke will almost always be present in the vents and ducts as well, as they are quickly taken up by the HVAC system. SERVPRO of Portsmouth will access the home’s ducts to clean them out as well, preventing either from entering the home once again.

Call SERVPRO of Portsmouth today at 757-397-3770 or check our website out at www.SERVPROportsmouth.com

Do you know what's in the Water?

3/30/2017 (Permalink)

Water Damage Do you know what's in the Water? Be careful not knowing what's in the water!

3 Categories of Water

Water damage can cause stress in the home or workplace. Whether your water loss is large or small, it is crucial to remediate the situation quickly to prevent any further issues. Water is classified into 3 categories, and it’s important to be able to distinguish the differences among them.

The first category is “Clean Water.” Clean water is the least contaminated, and comes from a clean source, like a leaky faucet or water line. It can turn into a category 2 or 3 if left untreated and exposed to factors such as temperature and other contaminants.

The second category is “Gray Water.” Gray water is contaminated and can come from a dishwasher or washing machine overflow. It is important to remediate gray water as quickly as possible, as it may contain bacteria. And if left untreated, it can turn into a category 3- “Black Water.”

Black water is severely contaminated. Having contact with black water can cause serious illness, and in some cases even death. Examples of black water include flooding from waterways, and standing water. Black water may contain chemicals, microbes and sewage. Avoid any contact with black water.

At SERVPRO of Norfolk/Portsmouth, we provide free estimates for every type of water damage. We want our customers to have peace of mind knowing they will be taken care of by our certified professionals. Our state of the art equipment will have your home or business dry, clean and back to normalcy in a timely and professional manner. If you have any concerns related to a water damage, or to schedule a free estimate, please call us today at 757-397-3770.

Got Water Damage

3/30/2017 (Permalink)

Water Damage Got Water Damage Trust the Professionals at SERVPRO Portsmouth!

Without question, the most important step for a homeowner needs to take when faced with flood or other water damage is to waste no time in drying the area out. The old standby of setting up all your house fans to dry out a flooded area really isn’t very effective in the long run. It may do a satisfactory job on the surface, but deeper water damage to walls, wood, carpet and furniture, along with insufficient drying, can lead to more serious consequences such as mold and mildew growth, the flourishing of harmful bacteria, bugs in rotting wood and in extreme conditions, actual damage to the structural integrity of the home itself. To combat all these harmful possibilities, the best thing you can do is to call in a licensed water damage restoration specialist to tackle the job, like SERVPRO of Norfolk/Portsmouth. Call us today at 757-397-3770!

Mold in Unexpected Places

3/23/2017 (Permalink)

Mold Remediation Mold in Unexpected Places Mold in Unexpected Places

Here is a picture from one of our customers who didn’t know they had a mold problem until a nice day spring came and they went to open their window and found this. The mold in this home was the result of the very cold weather we experienced mixed with the warm temperatures inside of the home. This creates condensation, which is then trapped inside the window seal, eventually creating this mold buildup. This is more common than you would think and it often goes unnoticed.


The weather the past few weeks has been especially erratic and has created a good opportunity for mold to find its way into many of the nooks and crannies of your home. The best thing that you can do is to make sure all of your seals on doors and windows are tight. Mold needs water to grow and spread so the first step to prevention is cutting off the water source.


You might be thinking, “What should I do if I already have mold?” You should call SERVPRO of Norfolk/Portsmouth, we have technicians that are IICRC certified in mold remediation with years of experience. We also have specialized equipment that we use to filter the air and prevents the spreading of mold spores. So next time you come across an unknown substance that you think might be mold, you need to call SERVPRO of Norfolk/Portsmouth at 757-397-3770! 

Call the Mold Professionals at SERVPRO of Portsmouth

3/9/2017 (Permalink)

Mold Remediation Call the Mold Professionals at SERVPRO of Portsmouth Mold damage uncovered

This customer thought they could handle their water mitigation themselves, as a lot of people do. They soon found out why you should always call SERVPRO of Portsmouth just to be sure. The customer started to notice a musty smell in the area where the water damage had occurred about two weeks later.

They called SERVPRO of Portsmouth to take a look and we found high readings with our moisture meters on the base boards and walls of the affected area. We removed the base board do to the high readings and discovered mold on the base boards and the wall behind it. With the approval of the home owner, we performed mold remediation to clean the mold and high level of spores in the air. We use specialized equipment and an antimicrobial agent along with certified technicians to perform this remediation.

Hopefully you will never have a water damage, but if you do, don’t think it’s too small to call in the professionals at SERVPRO of Portsmouth to take a look at it. You would not want to end up with a mold issue like this that is easily prevented just by having us come take a look at the water damage as soon as possible. We provide free estimates and were willing to work with you schedule to provide minimal inconvenience.

Please call us today if you have any questions or concerns. SERVPRO of Portsmouth can be reached at 757-397-3770.

Winter Storm 2017

3/7/2017 (Permalink)

Storm Damage Winter Storm 2017 It's not spring yet. Be prepared for colder temps!

Temperatures dropped and snow fell in Hampton Roads in January 2017, and with that there was a common issue that a lot of people were dealing with, frozen and burst pipes. Hampton Roads has been hit by sudden and drastic temperature drops the past two years. This has lead to all sorts of damage, the most common of which is frozen and burst pipes. Hampton Roads is more vulnerable to these types of damages than many norther cities. This is because most of the buildings in Hampton Roads were not designed with these types of temperatures in mind.


If you remember to do the following things, you will maximize your chances of getting through the cold snap without having any major issues or damage.

 

  • Make Sure Systems Work
  • Insulate Pipes
  • Insulate Everything Else
  • Run Faucets
  • Keep Garage Door Closed
  • Remove, Drain, and Store Hoses
  • Open Cabinets
  • Keep House Temperature Consistent
  • Set Temperature When Out of Town

Remember, it is not spring yet and there is still the possibility of freezing temperatures, snow or other winter weather.

 

If you do have any issues or questions, please feel free to call us here at SERVPRO of Norfolk/Portsmouth. You can reach us by calling 757-397-3770 and one of our many trained professionals would be happy to assist you.

Restoring Your Portsmouth/Norfolk Commercial Property After A Water Damage Event

3/7/2017 (Permalink)

Commercial Restoring Your Portsmouth/Norfolk Commercial Property After A Water Damage Event Call SERVPRO of Norfolk Portsmouth Today

Flooding and water damage events at Norfolk/Portsmouth commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while SERVPRO of Norfolk/Portsmouth restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Norfolk/Portsmouth

SERVPRO of Norfolk/Portsmouth specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We Answer the Phone Ready and are ready to Help!


Call Today - 757-397-3770

Certifications

  • SSI - Substrate Subfloor Introduction
  • AMRT - Applied Microbial Remediation Technician
  • SCI/SPI/SEN - Carpet Inspector
  • WRT - Water Damage Restoration Technician
  • OCT - Odor Control Technician
  • SRT - Fire & Smoke Damage Restoration Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • IICRC Certified Firm
  • ASD - Applied Structural Drying Technician
  • MSI - Marble and Stone Inspector
  • CMT - Commercial Carpet Maintenance Technician
  • HST - Health and safety Technician
  • LCT - Leather Cleaning Technician
  • CRT - Color Repair Technician
  • RCT - Rug Cleaning Technician
  • ECTP - Employee Certification Training Program
  • UFT - Upholstery & Fabric Cleaning Technician
  • SMT - Stone, Masonry and Ceramic Tile Cleaning Technician
  • FCT - Floor Care (Hard Surfaces) Technician
  • CCT - Carpet Cleaning Technician
  • RRT - Carpet Repair & Reinstallation Technician

Affiliations

  • Better Business Bureau
  • American Fire Sprinkler Association
  • Associated General Contractors of America
  • Hampton Roads Association for Commercial Real Estate
  • Hampton Roads Claims Association
  • Honorable Order of the Blue Goose International
  • National Association of Insurance and Financial Advisors

Commercial Water Damage Norfolk/Portsmouth VA

3/7/2017 (Permalink)

Commercial Commercial Water Damage Norfolk/Portsmouth VA Don't get caught unprepared!!!

SERVPRO of Portsmouth Strives to Restore Your Commercial Water Damaged Property

It's the worst nightmare for any commercial property owner. You have tenants approved; they move in, and for whatever reason, they go out of their way to damage your walls, carpet, flooring, fixtures and appliances. Somehow they even managed to destroy the crown molding and baseboards. They've caused water damage to areas that don't even have any plumbing. Light fixtures, switches, faucets, tubs, and all of the furniture that was on the property, including some of theirs that they left behind during their hasty escape are all damaged.

What would you say if I told you that you have access to professionally trained commercial water damage technicians in SERVPRO Norfolk/Portsmouth that are ready to assist you during every step of this sort of restoration and more? Our expertly trained staff will even help you with all of the paperwork that is required to submit to your insurance company. To help in reducing the costs associated with the repairs, we have technicians specifically designed to handle every aspect of the restoration so that typically we can accomplish the entire commercial water damage and rebuild needed.
 
SERVPRO of Norfolk/Portsmouth technicians are available whenever you need us. We have twenty-four-hour emergency service and rapid response teams to get to your commercial property fast and perform the repairs that you need. We'll perform a full inspection and assessment and go over everything with you that is required to return your commercial property to its pre-damage condition.
 
We can handle moving all of your furniture and valuables to a safe location on-site or even off-site while repairs are performed to the rest of the property. At SERVPRO of Norfolk/Portsmouth we take great care to restore as many of your items as possible and treat your valuables as though they were our own, working hard to make this incident as inconvenient as possible.

Document Restoration 

In the aftermath of disaster, some of your most valued contents—documents, photographs, and books—could be lost forever. As a leader in the restoration industry, SERVPRO knows that timely mitigation is the key to recovering damaged possessions. With years of experience and state-of-the-art technology, SERVPRO’s restoration professionals will help you recover your paper goods before it is too late.

Our Document Restoration Facility:

  • Innovative: we use the latest vacuum freeze-drying method, as well as gamma irradiation technology for sterilizing
  • Secure: managed by HIPPA Master-certified technicians, under 24/7 surveillance
  • Digital: we use a computerized inventory system for digitizing your documents
  • Flexible capacity - we can accommodate large commercial losses or small residential jobs
  • Full Service: we offer a range of services including drying, cleaning/disinfecting, re-jacketing, digitizing, and deodorization

 
SERVPRO of Norfolk/Portsmouth is here to help, from water removal to full restoration of your property, leave your commercial water damage restoration needs to our expertly trained staff. We'll have your property back to working order and ready for your next tenant as soon as possible with as little impact on your normal daily operations as we can.
 
The professional services at SERVPRO of Norfolk/Portsmouth are only a phone call away and available to you 24/7, make the call, you won't be disappointed. 757-397-3770

Commercial Fire Damage Restoration

3/7/2017 (Permalink)

Commercial Commercial Fire Damage Restoration Contact SERVPRO Norfolk/Portsmouth for your fire restoration needs!

Fire damage can be very devastating for a business or commercial property no matter the time. In addition to fire, smoke, and soot damage, water damage caused by firefighting efforts and fire suppression systems may occur. Every hour spent restoring your business back to pre-fire condition is an hour of lost revenue and productivity. If you have a fire emergency, call SERVPRO of Norfolk/Portsmouth.

Commercial Restoration Presents Unique Challenges

SERVPRO of Norfolk/Portsmouth have the training, experience, and equipment to manage your commercial fire damage emergency. They will respond quickly and manage the fire restoration project through to its completion—getting your property business-ready. Learn more about SERVPRO of Norfolk/Portsmouth Professional training and certifications.

  • Fire and Smoke Restoration Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician
  • Water Damage Restoration Technician

If you need help with fire damage cleanup and restoration, call SERVPRO of Norfolk/Portsmouth at 757-397-3770.

What typically causes Mold in the Hampton Roads Area

2/27/2017 (Permalink)

Mold Remediation What typically causes Mold in the Hampton Roads Area Mold hidden in a crawl space!

Mold is often the unseen enemy within our homes or businesses. It sneaks to find an ideal nook that it calls home, and from there it can gradually grow and expand its reach. And because it comes up on us unidentified, if left unchecked, Mold can lead to deadly consequences, not just for the structure but its inhabitants too. Chronically ill family members, young children, the elderly and even the family pets, are not spared from the effects of Mold.

The textbook Mold home  

Mold is very particular about where it resides. Homeowners won’t find it on a windowsill that’s bright with sunlight. Nor will you see it on floors and tiles that you walk on daily and vacuum and mop daily. However, even if most of the home is airy, filled with natural and artificial light, and cleaned often, there are sources inside your home that can allow Mold to flourish:

Indoor Humidity Levels

Climates that are extremely humid can lead to indoor humidity levels rising. On the other extreme, homeowners living with low indoor humidity levels tend to power up their humidifiers to seek relief. Other sources of indoor humidity include:

Mold needs indoor humidity levels to be slightly higher than 55% to take root. So whether you use a humidifier or a de-humidifier, make sure the humidity levels inside your home never surpass the 55% level.

Condensation Causes Mold

Cold surfaces can create condensation in your home. Condensation collects on cold metal pipes as well as on cold concrete floors, even if there is carpet over the top, and on walls. Places like these where condensation occurs are prime spots for mold growth.

Indoor leaks

Leaking roofs, pipes and appliances (washing machines, dish washers, water heaters) are another source of house Mold. Hidden pipes (behind walls and floors) can sometimes host Mold for many years, allowing it to spread throughout the home, before the telltale signs (discoloration, damp patches, and odor) of Mold begin to appear.

The Mold Theme  

By now, readers may have grasped on to the fact that the common sources of Mold explored above have a common theme. Can you guess what that is? If you guessed Dampness, then you are right.  Anywhere there’s unchecked dampness within the house, Mold finds a home. And the best way to protect yourself is to continually inspect and observe every part of the home, especially rarely used or lightly trafficked areas.

If you have questions or are concerned about potential mold in your home of office, please contact SERVPRO of Norfolk/Portsmouth at 757-397-3770.

ODU Sports Partnership

9/19/2016 (Permalink)

As many of you know, since we have acquired SERVPRO of Norfolk West, we have become big sponsors and supporters of Old Dominion University athletics. Last year we enjoyed being a big sponsor of ODU football and basketball and we are looking forward to doing it again this year. It is very important to us that we are as involved in the local community as possible. Sometimes that means working with local community service groups and sometimes it means gearing up for game day to cheer on the Monarchs.

To kick off the football season this year, we will be the Game Day sponsor for the ODU vs UNC game September 16th at 3:30. If you are going to be at the game, be sure to check out our tent inside the stadium for some giveaways. 

One Year In Norfolk

9/19/2016 (Permalink)

It has now been a little over two years since we announced that SERVPRO of Portsmouth had purchased the franchise rights for SERVPRO of Norfolk West. In this past year we have grown quite a bit and become a lot more integrated into the fabric of Hampton Roads. We just wanted to take a moment to thank everyone who has helped us get to where we are now as we look forward to becoming even a bigger part of the community.

As you know, we have always serviced all areas of Hampton Roads and beyond. This new acquisition has definitely helped us to better serve your needs, not just in Norfolk and Portsmouth, but all throughout the area. As your local restoration company, we now have faster response times than ever before and we have been able to handle losses of any size. Our office is currently located in a spot that is ideal for servicing both Norfolk and Portsmouth. In addition, we have plans to open a new location in Norfolk in the future.

As always, we are available 24/7. If there is anything that we can help you with, no matter the time of day, please feel free to give us a call. Thank you for your business and we look forward to working with you more in the future.

The Water You Don't See

9/19/2016 (Permalink)

With any leak or spill, it’s the water you don't see that can cause the most damage. When you experience a water damage, make the right choice. A mop and common household cleaning products may not be enough for the unseen water intrusions. While the surface may seem dry, the water you don’t see can contain bacteria, cause mold or rot, and cause other unseen damage. SERVPRO of Portsmouth wants to help.

The insurance industry estimates that approximately 90 percent of household damages come from water-related occurrences. The most commonly reported cause is leaky or broken pipes and plumbing fixtures. Home appliances are considered a leading cause of preventable water damage. By implementing a simple inspection and maintenance program, homeowners can reduce their risk significantly:

  • Dishwasher - Periodically check around the base of the dishwasher, as well as the water supply line under the sink.
  • Refrigerator - For refrigerators with ice makers, periodically check the hose connection attached to the water supply.
  • Washing Machine - Hoses should be inspected regularly for wetness around hose ends, as well as for signs of bulging, cracking or fraying. Hoses should be replaced every three to five years.
  • Water Heater - While the service life of the standard water heater is 10 to 15 years, water heaters should be inspected routinely for signs of leaks or tank rust. Water heaters should be located next to a floor drain or placed inside a drain pan piped to the floor drain.

So before risking the value of your home or further damage by attempting to clean and dry it yourself, call SERVPRO of Portsmouth to inspect your home at 757-397-3770.

Mold Overview

9/16/2016 (Permalink)

Mold Remediation Mold Overview We were called out to a water damage in Norfolk and when we got there, we found much more than water damage. Don't let this be you!

Mold can grow anywhere that there is moisture and normally you can see or smell if you have a mold problem. It always needs three things to grow; water or moisture, a food source, and time. Mold usually appears to be fuzzy, with discolored patches that can be slimy, accompanied by a musty odor. If the mold is not visible, it is commonly found behind or underneath carpets, walls, wallpaper and cabinets. Sources that can lead to mold are flooding, roof leaks, indoor plumbing leaks, humidifiers, damp basements and crawlspaces, steam from your bathroom or kitchen, and outdoor drainage problems.

Exposure to mold can cause health issues including headaches, coughing, itchy/watery eyes, wheezing and difficulty breathing, skin irritation, and sinus congestion. You are more susceptible to these health issues if you currently have a respiratory condition or a compromised immune system. Mold cleanup starts with controlling the moisture problem, and identifying and correcting the source of the water/dampness. Call us here at SERVPRO of Portsmouth and we will be happy to answer any questions and assist you in remediating your mold issues.

Reach us at 757-397-3770

Hurricane Preparedness 2017

9/8/2016 (Permalink)

Storm Damage Hurricane Preparedness 2017 Are you prepared for Hurricane Season?

Hurricane season is upon us and here at SERVPRO of Portsmouth we urge our community to be prepared for any emergencies that might arise. With recent events in Houston TX and surrounding areas we urge you to always be prepared.  It is extremely important to have an evacuation plan and know your local evacuation route for both your home and your workplace. Make sure you and your family have a disaster kit equipped with the proper supplies, including batteries, a flashlight, first aid supplies, cash, and copies of your identification/documentation. Be prepared for the event that you lose water and power and be aware that you may not be able to evacuate due to flooded or blocked roads. Always have a list of your emergency contacts readily available.

Hurricanes are classified into 5 categories, with a category 5 hurricane having the potential to do the most damage. Category 5 hurricanes have been known to produce winds over 150 miles per hour, so make sure to take the necessary precautions to protect your family, home, and workplace. Secure your outdoor tools and furniture and board up all windows with plywood. Turn off utilities and propane tanks if instructed to do so by the authorities. You can get a complete recommended list of hurricane preparedness tips on FEMA’s website at www.fema.gov.

National Preparedness Month is September

9/2/2016 (Permalink)

Storm Damage National Preparedness Month is September Be prepared!!!

September is National Preparedness Month and we encourage you to take action to prep for any emergencies that could arise in your home or workplace. Make an emergency communication plan for both your home and workplace in the event of floods, wildfires, earthquakes, hurricanes, tornadoes, and winter storms. Educate yourself and your community with the dangers of these disasters and how to best cope with them.

This month is known for a lot of Hurricane activity and we want to make sure you are prepared in the event a storm does hit our area. 

Make sure you are prepared with a disaster supply kit. During an emergency, it is important that you have cell phone backup power, batteries, flashlights, bottled water, non-perishable food, a first aid kit, battery-powered radio, and portable generator Conduct practice drills with your family and co-workers for each scenario. Be sure that your home and belongings are properly insured. Talk to your neighbors and share your tips on preparedness. You never know when disaster will strike so it is important to take the proper precautions to ensure peace of mind. For more safety tips, along with a complete list of important emergency items visit ReadyVirginia.gov.

Commercial Desiccant Ready for Your Largest Loss

8/26/2016 (Permalink)

Commercial Commercial Desiccant Ready for Your Largest Loss Our new truck, generator, and desiccant ready for action!

If you have a large commercial water loss and you need it remedied as quickly as possible, call SERVPRO of Portsmouth at 757-397-3770. We have recently acquired a state of the art, 5000 CFM Desiccant, accompanied by a 150kw generator. Our desiccant is designed to dry large commercial buildings in a fraction of the time of a conventional fan or air mover. This helps you and your business get back on track as soon as possible, making the damage feel “like it never even happened.”

Currently, our desiccant is stationed in Louisiana, where we are helping the flood victims get their buildings dried out and ready to open for business again. We understand how devastating disasters can be, and how important it is to help people get back to normalcy as quickly as possible. Our Desiccant will remain in Louisiana for as long as it takes to ensure the safety and peace of minds of the victims of this terrible tragedy. As soon as we finish our work in Louisiana, the desiccant will be back in Hampton Roads ready for any size commercial loss.

12th Annual Portsmouth Partnership Golf Tournament

8/25/2016 (Permalink)

Community 12th Annual Portsmouth Partnership Golf Tournament Our tent right before the tournament started.

SERVPRO of Portsmouth was proud to sponsor the 12th Annual Portsmouth Partnership Golf Tournament last month. The tournament took place at the beautiful Elizabeth Manor Golf & Country Club right in our own backyard. We provided beverages, snacks and prizes all while getting to enjoy chatting with the golfers as they stopped by our tent. This is the 4th year we have sponsored this event and it is always nice to see so many local businesses come out to show their support. We look forward to participating in the Portsmouth Partnership Golf Tournament in the future.

For those who don’t know, the Portsmouth Partnership is a group of volunteer business, professional and civic leaders who are committed to Portsmouth’s economic development in the broadest possible sense.  In pursuit of an ever-improving quality of life for Portsmouth’s residents, the Partnership’s members work to create job opportunities and tax revenue, to bring underutilized properties to their highest and best use, to identify and groom future community leaders, to directly support worthy non-profit organizations, to promote trade and tourism in Portsmouth’s Olde Towne District, and to foster support for the Portsmouth Public School System and its innovative programs. It is a fantastic organization and we are proud to be a part of it.

No Disaster Too Big

8/24/2016 (Permalink)

As some of you know, SERVPRO of Portsmouth has traveled all over the United States to help out when disaster strikes. We went up to New York when Hurricane Sandy hit and we stayed as long as we could to help out and get everything back to normal. This year, we were in West Virginia helping out with the massive flooding that they experienced in late June of this year. We spent over two weeks there helping the local residents deal with the devastation.  It is very important to us that we go where help is needed the most.

The recent flooding in New Orleans is obviously a great tragedy and our thoughts and prayers go out to all those affected. We have been on stand-by ever since the flooding started in case they need our help. With our extensive experience in dealing with these large scale disasters, there is no one better to be called in when catastrophe strikes. Whether it’s hundreds of miles away or right here in our own backyard, SERVPRO of Portsmouth is ready for action. There is no disaster too big! Call us today at 757-397-3770

Freezing Temperatures Throughout Hampton Roads

2/15/2016 (Permalink)

Water Damage Freezing Temperatures Throughout Hampton Roads Insulation is so important for all seasons!!!

Temperatures have been below freezing the past few days and all throughout Hampton Roads, there has been a common issue that a lot of people are dealing with, frozen and burst pipes. Hampton Roads has been hit by sudden and drastic temperature drops the past two years. This has lead to all sorts of damage, the most common of which is frozen and burst pipes. Hampton Roads is more vulnerable to these types of damages than many norther cities. This is because most of the buildings in Hampton Roads were not designed with these types of temperatures in mind.


If you remember to do the following things, you will maximize your chances of getting through the cold snap without having any major issues or damage.

  • Make Sure Systems Work
  • Insulate Pipes
  • Insulate Everything Else
  • Run Faucets
  • Keep Garage Door Closed
  • Remove, Drain, and Store Hoses
  • Open Cabinets
  • Keep House Temperature Consistent
  • Set Temperature When Out of Town

If you do have any issues or questions, please feel free to call us. One of our many trained professionals would be happy to assist you.

Call SERVPRO of Portsmouth today at 757-397-3770.

Commercial Fires

8/17/2015 (Permalink)

Fire Damage Commercial Fires Commercial Fires

Living in a high-rise building can protect you from a handful of different disasters. Unfortunately, they don’t make you any less at risk from a fire. Although high rise buildings are more likely to have fire protection systems in place, they face additional challenges that low-rise buildings may not. Complex evacuation strategies, limited fire department accessibility, smoke movement, fire control, and longer egress times and distance are just some of the unique challenges that these buildings may face in the event of a fire. The multiple floors of a high-rise building create the cumulative effect of requiring great numbers of persons to travel great vertical distances on stairs in order to evacuate the building.

People working or residing in high-rise apartment, condominium, and office buildings need to be fully prepared in the event of a fire. Be sure that you are working closely with your neighbors, landlord and co-workers to ensure everyone is aware of the proper fire safety procedures and features in your building in the event of a fire.

Does your building have fire extinguishers and/or sprinklers? Do you know where the fire alarms are located? Do you have an evacuation plan posted in designated areas of the building? SERVPRO offers a complimentary ERP (Emergency Ready Program) for your business that provides an immediate plan of action in the event a fire or other disaster should occur. For more information, contact your local SERVPRO Franchise or go to: https://ready.SERVPRO.com/home/readyprogram

The following are a few essential free resource tips and guidelines from the NFPA (National Fire Protection Association) on how to prevent fires & be prepared in case a fire should occur.

Guidelines to Developing Emergency Action Plans for All-Hazard Emergencies in High-Rise Office Buildings

Download NFPA's free safety tip sheet on high-rise buildings.

See more NFPA tips for escape planning in tall buildings.

Call SERVPRO of Portsmouth today at 757-397-3770 if you need any help. 

Power Outage Affects Hampton Roads

8/4/2015 (Permalink)

Commercial Power Outage Affects Hampton Roads Is your commercial property prepared?

Due to the humid weather lately, Hampton roads has experienced many severe thunderstorms. This has, in turn, caused both residential homes as well as commercial business to experience outages.

Thousands were without power in Virginia Beach on the night of July 15, 2015 after a severe thunderstorm warning was issued for some areas on the Southside. According to Dominion Virginia Power, more than 2,000 customers in Virginia Beach experienced a power outage. Just after midnight, that number had been reduced to about 1,500 customers and the estimated restoration time was 3 a.m.

 Here are some tips that will prove to be helpful if a power outage looks likely.

To prepare for a power outage you should do the following:

•To begin preparing, you should build an emergency kit and make a family communications plan.

•Follow energy conservation measures to keep the use of electricity as low as possible, which can help power companies avoid imposing rolling power outages.

•Fill plastic containers with water and place them in the refrigerator and freezer if there's room. Leave about an inch of space inside each one, because water expands as it freezes. This chilled or frozen water will help keep food cold during a temporary power outage, by displacing air that can warm up quickly with water or ice that keeps cold for several hours without additional refrigeration.

•Be aware that most medication that requires refrigeration can be kept in a closed refrigerator for several hours without a problem. If unsure, check with your physician or pharmacist.

•Keep your car tank at least half full because gas stations rely on electricity to power their pumps.

•Know where the manual release lever of your electric garage door opener is located and how to operate it. Garage doors can be heavy, so know that you may need help to lift it.

•Keep a key to your house with you if you regularly use the garage as the primary means of entering your home, in case the garage door will not open.

Always remember SERVPRO of Portsmouth is here to help by calling 757-397-3770.

SERVPRO of Portsmouth Celebrates Cinco De Mayo

5/14/2015 (Permalink)

We just wanted to take a moment to thank everyone who came out to our 3rd annual Cinco De Mayo celebration on Friday. We had to brave the elements a bit but the event was still a great success. Special thanks to Guads in Olde Towne for catering the event, the food was absolutely phenomenal.

For those that don't know, we hold a Cinco De Mayo celebration every year as a special thanks to everyone we do business with and work with throughout the year. If you missed out on it this year, be on the lookout for next year's invitations.  

The Polar Vortex and What to Expect in Winter Seasons

1/5/2015 (Permalink)

Polar vortexes, or polar cyclones as they are sometimes called, are climatological features that hover near the poles year-round. These cold-core low-pressure areas strengthen in the winter and weaken in the summer.  Strengthening storm systems within the troposphere (the lowest portion of the Earth’s atmosphere) can act to intensify the polar vortex by significantly cooling the poles. A portion of the polar vortex can be fragmented and plunge over Canada, the Midwestern, Central, Southern and Northeastern United States.  This alteration in the polar vortex can occur due to the displacement of the polar jet stream. 

An example of this alteration would be the significant northwestern push of the polar jet stream over the Western part of the United States this past winter. This is different than the El Nino and La Nina weather occurrences, which are based on the water temperatures and air pressure in the Pacific Ocean that we have seen in the past. So, will the polar vortex have an effect on the upcoming winter? 

According to the Farmer’s Almanac, this winter the East Coast will be colder with normal to above-normal snowfall.  The coldest periods will be late December through early January and the snowiest periods will be mid-January to early February. Accuweather predicts a soggy, stormy end of the year for the Southeast as a result of the effects of El Nino and even suggests that there may be snow in December. We will have to see if it rains or only sprinkles this winter. 

So it sounds like the Hampton Roads area will need to prepare for a cold and wet winter. Get your sweaters out, stock up on hot cocoa and prepare your home.  Have the chimney inspected, check to see that your pipes are insulated, remember to turn your faucets to a slow, constant drip if the temperatures will be below 20?, disconnect the garden hoses, check all of the weather stripping around your windows and doors, and replace your HVAC filters. All of these things will help keep you and your home safe and minimize any possible damages that could be caused by the sudden drops in temperature.

Although we haven’t seen a whole lot of cold weather so far this winter, it looks like it could still be just around the corner. If it does hit, we probably will not see the same effects as we did on January 21, 1985 when the temperatures dropped to 3 degrees below zero in Norfolk making it the coldest day in the history of Hampton Roads. 

Call SERVPRO of Portsmouth at 757-397-3770.

Keeping Up with Your Commercial Maintenance Needs

8/20/2014 (Permalink)

Commercial Keeping Up with Your Commercial Maintenance Needs A/C condensation line with algae buildup.

It’s very important to keep up with your commercial maintenance needs because this can prevent damages to your property. Things like checking your hot water heater to see when the last time it was replaced or checking the condensation lines coming from your air conditioning unit are quick and easy preventative measures. These are just some of the things you can check to prevent damages to your home.

Most water damages come from a preventable source such as your hot water heater or air conditioning condensation line. With hot water heaters you should replace them every 8–10 years. Replacement will vary with the severity of your local weather, the design of the unit, quality of installation, and the maintenance your unit has received. With an air conditioner condensation line we would recommend cleaning it once a year to maintain a blockage free line.

There are plenty of websites that explain how to do these things yourself but we would recommend that if you are not a professional, you should hire a professional to perform maintenance on your home. Performing these two quick and easy checks can go a long way in preventing any potential issues. 

REMEMBER to call SERVPRO of Portsmouth at 757-397-3770 when you need help.

Secondary Damage

5/7/2014 (Permalink)

Mold Remediation Secondary Damage Base board with mold.

This customer thought they could handle their water mitigation themselves. They soon found out why you should always call SERVPRO just to be sure. The customer started to notice a musty smell in the area where the water damage had occurred in about two weeks ago.

They called us out to take a look and we found high readings with our moisture meters on the base boards and walls of the affected area. We removed the base board do to the high readings and discovered mold on the base boards and the wall behind it. With the approval of the home owner, we performed mold remediation to clean the mold and high level of spores in the air. We use specialized equipment and an antimicrobial agent along with certified technicians to perform this remediation.

Hopefully you will never have a water damage, but if you do, don’t think it’s too small to call in the professionals at SERVPRO of Portsmouth to take a look at it. You would not want to end up with a mold issue like this that is easily prevented just by having us come take a look at the water damage as soon as possible. We provide free estimates and were willing to work with you schedule to provide minimal inconvenience.

Call us here at SERVPRO of Portsmouth today at 757-397-3770 for help. 

The 2014 Lefcoe Leaders Build a Playgorund

3/26/2014 (Permalink)

Community The 2014 Lefcoe Leaders Build a Playgorund Ida Barbour's New Playground

The Vann H. Lefcoe Leadership Development Program is a program dedicated to identify, educate, and encourage future leaders within the City of Portsmouth. Every year the class is responsible for a community service project and this year is no different. Some past projects include; renovating the Westhaven Boys Home, beautifying the Hope House, helping out at the H.E.R. Shelter, and helping the Charles Peete Little League. This year the Lefcoe group decided to help out Ida Barbour Early Learning Center.

The Lefcoe Class decided to raise money to help the early learning center by building a playground for the 1-2 year age group. With the leftover funds, the lefcoe class was able to plant two trees around the playground for shade and build a much-needed shed. With a lot of helping hands, the project only took one weekend to complete.

SERVPRO employees volunteered their time for the weekend to bring “construction expertise” to the project.  SERVPRO of Portsmouth was also able to help with tools and equipment.

If you are interested in seeing more pictures of the renovation, go to the SERVPRO of Portsmouth Facebook Page. 

Mold In Unexpected Places

3/18/2014 (Permalink)

Mold Remediation Mold In Unexpected Places Mold Buildup in the Window Seal

Here is a picture here from one of our customers who didn’t know they had a mold problem until a one nice day came and they went to open their window and found this. The mold in this home was the result of the very cold weather we experienced mixed with the warm temperatures inside of the home. This creates condensation, which is then trapped inside the window seal, eventually creating this mold buildup. This is more common than you would think and it often goes unnoticed.

The weather the past few weeks as been especially erratic and has created a good opportunity for mold to find its way into many of the nooks and crannies of your home. The best thing that you can do is to make sure all of your seals on doors and windows are tight. Mold needs water to grow and spread so the first step to prevention is cutting off the water source.

You might be thinking, “What should I do if I already have mold?” You should call SERVPRO of  Portsmouth, we have technicians that are IICRC certified in mold remediation with years of experience. We also have specialized equipment that we use that filters the air and prevents the spreading of mold spores. So next time you come across an unknown substance that you think might be mold you need to call us at SERVPRO of Portsmouth at 757-397-3770! 

Burst Pipes and the Polar Vortex

1/17/2014 (Permalink)

Water Damage Burst Pipes and the Polar Vortex Burst pipe in attic saturates flooring throughout house.

As a polar vortex rolled across the United States in early January, there was a point when it was 120 degrees colder in Minnesota than it was in Hampton Roads. Take a second to think about that. Although temperatures in Hampton Roads dropped quickly, we didn't get it as bad as other areas. Unfortunately for homeowners in our area, the drop was still enough to wreak havoc with their pipes. Restoration companies were soon overwhelmed with calls about burst pipes and flooded houses. Although it does seem like some of these burst pipes were inevitable, there are a few precautions that you can take to avoid a major loss next time the temperature drops.

Insulate Pipes

Insulating your pipes is inexpensive compared to the cost of a water damage and is easy to do yourself. This is the first step when preparing your house for cold weather.

Insulate Everything Else

Make sure there is plenty of insulation in your attic and crawlspace. This will keep everything in your house warmer including your pipes.

Run Faucets

When you know that there is going to be a big temperature drop, like the recent polar vortex, don't give water a chance to freeze by running it. The smallest stream from a faucet will keep the water moving and prevent freezing. This is especially important to do with faucets that are served by exposed pipes.

Keep Garage Door Closed

If there are pipes in your garage, you need to keep it as warm as possible. Do not leave it open and try to open it only when absolutely needed.

Remove, Drain, and Store Hoses

Water in hoses can freeze and start a chain reaction that will lead back into your house. Prevent this by removing all hoses from the house and draining them.

Open Cabinets

Open cabinets in the kitchen and bathroom to get some warmer air moving beneath your sinks.

Keep House Temperature Consistent

Most people drop the temperature in their house down at night. When temperatures are especially cold, it is best to keep the house at a higher consistent temperature. The price of heat is nothing compared to the price of a burst pipe.

Set Temperature When Out of Town

If you will be out of town during the winter, make sure to keep the temperature of your house above 55 degrees at the very least.

Following these simple steps can go a long way in preventing a major water damage. For the losses that cannot be prevented, remember to call us at SERVPRO of Portsmouth at 757-397-3770!

Turkeys for Thanksgiving

11/7/2013 (Permalink)

Community Turkeys for Thanksgiving Help SERVPRO of Portsmouth bring Thanksgiving dinner to those in need this year,

As you know, when we get closer to Thanksgiving, you will be able to win some real turkeys for your Thanksgiving dinner through our trivia contests on Facebook; look for SERVPRO of Portsmouth. Some of you have asked about giving them to charity if they win. We have decided to go one step further.

We have partnered up with Portsmouth Redevelopment Housing Association to give back. We are going to be putting together Thanksgiving baskets for 27 families that cannot afford to have a Thanksgiving dinner this year. SERVPRO of Portsmouth is donating the turkeys for each family. Some other local businesses have taken an interest and decided to contribute as well but we can't do it all on our own.

This is where you come in. For the next few weeks we will have a donation box in our office if you have anything you would like to contribute. The goal of the baskets is to give each family the basics they would need to have a nice Thanksgiving dinner. Even the smallest contributions go a long way. If you have any questions, please feel free to contact me. Remember, even the smallest gestures can mean the world to a family in need.

Snakes on a Job

9/10/2013 (Permalink)

General Snakes on a Job Richard posing with the snake.

While checking out water damage in a crawlspace, our technician noticed something else that was causing quite a bit of damage. There was extensive termite damage under the house. As our technician soon found out, these termites weren’t the only critters down there. Buried in the insulation under the house there was a six foot black rat snake.

At SERVPRO of Portsmouth, our technicians are trained to deal with the unexpected. They have to deal with surprise leaks, asbestos, mold, and even snakes. Some of these developments are certainly more common than others.

The technician was able to get the snake out of the crawlspace unharmed. The snake was not happy about the car ride but he was taken to a farm with a mouse problem. He will have plenty of room to roam around and plenty of mice to eat. The homeowner also has a happy ending. Not only is his crawlspace repaired, it is also snake free!

Hurricanes in Hampton Roads

9/6/2013 (Permalink)

Storm Damage Hurricanes in Hampton Roads Hurricanes in our area!

Just about everyone living in the Hampton Roads area has had to deal with the effects of a hurricane at one point or another. In just the past 15 years, Hampton Roads has been hit by Hurricane Floyd in 1999, Hurricane Isabel in 2003, and Hurricane Irene in 2011. Anyone who was in the area for these storms knows the destruction that comes in the wake of these storms.  Even though there is nothing we can do to prevent storms of this magnitude, there are a lot of things that we can do to better prepare ourselves to deal with them. The first step is to be knowledgeable.

We have been very lucky in years past to have not had any major storms. By all accounts, we were in for a very busy hurricane season. While we are just now entering the peak of the season, we have not seen anything major hit land. Although we have been free and clear, it doesn’t mean we are out of the woods yet. Just last year Hurricane Sandy hit in October. Looking back at 2001, Hurricane Chantal kicked off the hurricane season in September and was followed up by 15 named storms, including nine hurricanes.

So what does this mean for Hampton Roads? It means we are not quite out of the woods yet but we are in the home stretch. Don’t let this period of inactivity lull you to sleep. It is more important than ever to have a plan and to be prepared. You can go to www.ready.gov for more information on making an emergency plan.

Call SERVPRO of Portsmouth today at 757-397-3770 and we can help you prepare for the storm. 

Roanoke Valley Floods

7/31/2013 (Permalink)

Storm Damage Roanoke Valley Floods Removing some of the wall after the water damage.

A couple years ago, Roanoke Valley got hit very hard with storms. The rain from the storms turned out to be too much for the rivers and lakes in the area and flooded them. As a result, most people in the area found themselves underwater.

This is where SERVPRO of Portsmouth comes in. We sent our storm team up to Roanoke for the week to help out. In the picture you can start to see the extent of the water damage. The water made its way almost halfway up the walls. Our techs were able to do a great deal towards getting Roanoke back to normal.

If the first storm wasn't bad enough, halfway through the restoration process, Roanoke got hit once again with a series of storms. Fortunately, it wasn't quite as bad and the SERVPRO of Portsmouth team was able to act fast to mitigate any damage. Call today at 757-397-3770.

The 2013 Lefcoe Leaders Help Charles Peete Little League

5/24/2013 (Permalink)

Community The 2013 Lefcoe Leaders Help Charles Peete Little League SERVPRO of Portsmouth and Charles Peete Team Up

The Vann H. Lefcoe Leadership Development Program is a program dedicated to identify, educate, and encourage future leaders within the City of Portsmouth. Every year the class is responsible for a community service project and this year is no different. Some past projects include; renovating the Westhaven Boys Home, beautifying the Hope House, and helping out at the H.E.R. Shelter. This year’s class set their sights on helping the Charles Peete Little League, an urban baseball league.

The Lefcoe Class decided to raise money to assist the league by renovating the clubhouse and field. They were able to clean up the field, fix up the batting cages, and restore the concession stand. The multiple weekend project was a success and SERVPRO of Portsmouth helped each weekend.

The help consisted of SERVPRO employees volunteering their time for the weekends to bring “construction expertise” to the project.  SERVPRO of Portsmouth was also able to help with tools and equipment in SERVPRO trucks.

The Charles Peete League has over a dozen teams who compete regionally.  The work of this spring helped give them a field and facilities on par with other better funded leagues.  Great work for the community, and SERVPRO helped!

If you are interested in seeing more pictures of the renovation, go to the SERVPRO of Portsmouth Facebook Page.

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