If you have a fire or water emergency, please call us now at (757) 397-3770

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Fire & Water - Cleanup & Restoration


Common Source of Water Damage Causes Fire

A water heater started a fire in a small apartment complex in Portsmouth. The fire spread from a unit on the end of the complex to the neighboring unit. SERVPRO of Portsmouth/Norfolk was called in to help and we did a fantastic job of getting everything back to normal. The first picture is of the damage in the kitchen and the second shows the restored kitchen.

What To Expect: 

When we visit your home after a fire loss, we will scope the effected areas to determine the extent of the loss. We will always pretest affected surfaces to determine the type of smoke and which products will help us recover the area most effectively. We have the equipment, expertise, and experience to restore your fire and smoke damage. If a fire has damaged your home, call us right away at SERVPRO Portsmouth/Norfolk at 757-397-3770. SERVPRO of Portsmouth/Norfolk will treat you and your family with empathy and respect, and your property with care.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Portsmouth/Norfolk will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting.